A Product Disclosure Statement, often referred to as a ‘PDS’, is a legal document that details the terms and conditions of an insurance product. The PDS includes policies available, what is covered and what is not covered, including benefit limits, general exclusions, add-on cover, emergency contacts and information on how to make a claim. Our product disclosure statement also includes our Financial Services Guide.
Our current PDS is effective 04 March 2026
This PDS has the details of the following plans:
Please refer to the PDS version applicable to the issue date on your Certificate of Insurance.
Visit the Policy Manager to extend your travel dates, add destinations or buy extras/add-ons for your cover.
We've got information on Pre-Existing Medical Conditions, Pregnancy, Repatriation, and more.
Visit our Activities Page to see what sorts of activities you're covered for and what you're not.
Our emergency assistance team are available to help you 24 hours a day, 365 days a year, no matter where you are in the world.
We’re recognised with awards for exceptional products and service by industry experts Canstar, Mozo and Product Review.
Whether you're buying a policy or making a claim, one of our friendly travel insurance experts will be able to assist you.
We’ve covered millions of travellers and their holiday adventures worldwide. Here’s what our customers have to say.
We make it easy to declare your pre-existing medical conditions and apply for cover with a simple online assessment.
We make claiming easy. Use our online claims form to get your claim assessed and resolved as quickly as possible.
If you have any other questions or queries, please visit our Contact Us page.
If you are experiencing an emergency, please use the details on our Emergency Assistance page.