Travel Claims
You are most likely visiting this page for one of two reasons. Either you have a claim to make or you are wondering how you would go about making a claim should something occur on your holiday.
If you have a claim to make on your travel insurance policy then you need to download and fill in a claims form. You must submit your claims form with supporting documentation within 30 days of you return to Australia.
Please use the tab labeled "Claims Forms" above to find all the relevant information.
You can also contact our claims department on 1300 726 945 or by emailing travelclaims@allianz-assistance.com.au
I Have A Claim To Make
In the event of a claim you should try and follow the guidelines below:
- For medical, hospital or dental claims, contact our Client Services Department as soon as practical.
- For damage or permanent loss of your luggage/personal effects, report it immediately to the police and obtain a written notice of your report.
- For damage or misplacement of your luggage/personal effects, caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
- Submit full details of any claim in writing within 30 days of your return.
