The 1Cover Travel Insurance claims process is quick and easy. Just remember your 1Cover travel policy is underwritten by Allianz Australia Insurance Limited, one of Australia's largest travel insurance underwriters and part of the Allianz Group. Allianz Global Assistance handles and settles claims on behalf of Allianz.
In the event that you need to make a claim simply call 1Cover Claims Enquiries - they'll guide you through the claims process. Your claim will either be processed over the phone or, if more information is needed, they'll let you know the next steps. To speed things up please have your policy number handy when you call.
When you call 1Cover Claims Enquiries, they'll assess if your claim can be processed on the spot or advise you of the next steps to complete your claim and any documentation that may be required.
Each type of insurance claim you make may require different supporting documentation (for example medical reports, invoices, purchase receipts and police reports).
Download, print and complete the1Cover claims form
If you're sending original documents to support your claim make sure you have copies for yourself.
In the event of a claim follow the following guidelines: