Our emergency assistance line is there for you 24 hours a day, 365 days a year.
In an emergency, we advise that you or a member of your travelling party call one of the emergency assistance numbers below as soon as possible.
The below numbers can also be found on your certificate of insurance which we emailed to you. Your certificate of insurance also has your policy number which will be helpful to have on hand when you call us.
If your ailments are minor, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit, and then submit your claim either from overseas or once you return home.
Phone: (+) 61 2 8776 3010
All Assistance Enquiries: 1300 884 508
New Zealand: 0800-192742
Thailand: 1800 011 857
USA/Canada: 1 855-912-3443
Indonesia: 001 8030 612 053