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Flight cancellations

There is nothing more boring, frustrating and dull than your flight being delayed or cancelled.

What's Covered?
  • Disruption Of Journey. Cover is provided for the reasonable costs of meals & accommodation if there is a disruption to your journey for at least six hours. 

Terms and conditions, limits and exclusions apply. Please see PDS for full details.

what's not covered?
  • Financial collapse. Cover not provided if your claim is because of the financial collapse of an airline.
  • Act or threat of terrorism. Your claim arises directly orindirectly from an act or threat of terrorism.
  • Third party claims. If you can claim your additional meals and accommodation from anyone else.
  • Connecting transport. If you miss the connecting flight/transport where the stopover, layover or connection originally schedule on your itinerary was less than 4 hours. 

Terms and conditions, limits and exclusions apply. Please see PDS for full details.

Find out what else travel insurance covers here.   

Travel Insurer Of The Year 2019

Flight Cancellations FAQs

  • Am I covered if my flight is cancelled by rescheduling or maintenance by the airline? 
  • For fault of the airline such as schedule changes, aircraft maintenance or staffing issues, any refunds or re-arrangement of flights is the responsibility of the airline. We provide cover for unforeseen circumstances such as bad weather, natural disaster, strikes, collisions or if you become sick or injured and are unfit to travel. Please see the PDS for full details. 

  • Can I claim for the hotel cost if my outbound flight is delayed?
  • If your flight is delayed for more than 6 hours and you are unable to return home for the delayed period the Disruption to Journey benefits provides cover for reasonable costs for meals & accommodation up to  $200 for the initial 6 hour period with an additional $200 for each additional 24 hour period that the disruption continues.

    Please note that you will need to claim through your an airline first and show us documentation that they are not able to reimburse you for any associated costs due to a flight cancellation. Please see the PDs for full details on Disruption to Journey benefits.



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What travel insurance covers 

From lost luggage, to cancellation, to repatriation. Travel with peace of mind and find out what else you're covered for and what you're not.