If you have a general enquiry or would like to speak to our sales or claims team, we kindly ask that you use the ‘Message Us’ tool.
With so many Australians travelling since the resurgence of travel, we are busier than usual.
We apologise if there is a delay in our response to you and thank you for your patience and understanding.
We aim to respond to general enquiries within 24 hours (business days)
For a claims enquiry, please allow up to 10 business days.
Got a question? It might be faster to search our FAQs Centre.
Our team are available 24/7 to help.
If you’re experiencing an emergency, please call us as soon as possible.
Please note: the numbers on this page are for those who are experiencing an emergency. General queries will not be answered.