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Hi! We're here to help

Message our Support Team and we'll get back to you soon.

Write   Message Us

If you have a general enquiry or would like to speak to our sales or claims team, we kindly ask that you use the ‘Message Us’ tool.

With so many Australians travelling since the resurgence of travel, we are busier than usual.
We apologise if there is a delay in our response to you and thank you for your patience and understanding.

We aim to respond to general enquiries within 24 hours (business days)
For a claims enquiry, please allow up to 10 business days.


Search FAQs

Got a question? It might be faster to search our FAQs Centre.



Do you need to contact us?

If you need help with our travel insurance, have a question about claims, or want to reach out to us, the best way to contact us is to send us a message and we'll get back to you soon.

Alternatively, for general sales and enquiries email [email protected] and we will respond within one business day.

For claims enquiries, email [email protected].  Please allow up to 10 business days for a response.

Manage Your Policy or Claim

Login to Policy Manager to extend your trip, add destinations, lodge a new claim, see the status of an existing claim, or provide additional supporting documents.

Want to Make A Claim?

We hope you had a safe and enjoyable trip! However, if something unexpected happened, we make it easy to lodge a claim online.

If you’re experiencing an emergency, Please visit this page and call us as soon as possible.


Need emergency assistance?

Our team are available 24/7 to help.
If you’re experiencing an emergency, please call us as soon as possible.
Please note: the numbers on this page are for those who are experiencing an emergency. General queries will not be answered. 



Additional support

Choose Your Excess

Hearing Impaired

We understand that customers may require access to our services in different ways. We are committed to providing an environment where customers can easily interact with us. 

We have online chat where you can type messages to a real human Mon to Fri 9am to 5pm AEST, or you can email us us here.

If you are deaf or find it hard to hear or speak with people who use a phone, the National Relay Service (NRS) may be able to help.

Interpreter Service

Interpreter Services

We are committed to providing an environment where customers can easily interact with us. If you would like to discuss your insurance needs in a language other than English, you will need to use an interpreter service.

You're welcome to have someone you trust interpret for you, just confirm with us that they will be liasing on your behalf.  If you don’t have anyone around who can interpret for you, you contact Translating and Interpreting Service (TIS National) or calling 1300 041 474

Choose Your Excess

Vulnerable Customers

Prioritising and ensuring the safety of our customers is deep-rooted in our D.N.A.  We will always strive to support customers in difficult times with sensitivity, flexibility, empathy and care.  As part of our ongoing commitment to vulnerable customers, we have a number processes and resources in place to provide extra support.

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