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Do you need to contact us?

If you need help with our travel insurance, have a question about claims, or want to reach out to us, send us a message and we'll get back to you soon.

Emergency Assistance

If you’re experiencing an emergency, call us on the phone numbers listed below. We can then advise you on the next steps to take.

From Overseas:
Phone: (+) 61 2 8776 3010
Email: [email protected]

Within Australia:
All Assistance Enquiries: 1300 884 508
Open 24/7 - 365 days/year
Toll Free International Numbers

UK: 0808 178 5380
Australia: 1300 884 508
New Zealand: 0800 192 742
Thailand: 1800 011 857
USA/Canada: 1 855 912 3443
Indonesia: 001 8030 612 053

Telephone & Contact details

All of our phone numbers and contact information can be found here.

Manage Your Policy & Claim

Login to Policy Manager to extend your trip, add destinations, lodge a new claim, see the status of an existing claim, or provide additional documents.