Contact Us

Our Call Centre is locally based, with offices in the heart of Sydney. Our dedicated team of knowledgeable experts are available seven days a week to take your call and assist with your enquiries. Got a question? Contact us today. Alternatively, have a look at our FAQs.


Want to extend your travel dates, add destinations, or buy add-ons/extras? Then visit the Policy Manager to update your policy.

General Enquiries & Sales

Within Australia: 1300 1Cover (1300 126 837)

From overseas: +61 2 8015 6392

Email:  [email protected]

Opening Hours

Times in AEDT

Monday - Friday: 6am - 8pm 

Saturday: 9am - 4pm 

Sunday: 10am - 4pm


6th Feb 2019: 8am - 8pm

Postal Address

Level 12, 338 Pitt Street

Sydney 2000

NSW Australia

Claims Enquiries

Within Australia: 1300 369 883 

Email: [email protected]

For emergency assistance, please refer to the contact details below.

Opening Hours 

Times in AEST

Monday - Friday: 8am - 8pm 

Saturday: 8am - 2pm

Sunday: 10am - 4pm



Postal Address

PO BOX 386
QLD 4108

Emergency Assistance

From Overseas:

Phone: (+) 61 2 8015 6261

Email: [email protected]

Within Australia:

All Assistance Enquiries: 1300 884 508

Opening Hours

Open 24 / 7 – 365 days / year



Toll Free International Numbers

UK: 0808-178-5380  

Australia: 1300-884508

New Zealand: 0800-192742

Thailand: 1800 011 857

USA/Canada: 1 855-912-3443

Indonesia: 001 8030 612 053

Car & Home Insurance

From 6 June 2018, 1Cover no longer provides car or home insurance to new customers.

Existing customers will still enjoy the same great benefits if they have already purchased Car or Home Insurance.

All relevant information and contact details are on our Car Insurance and Home Insurance pages.