Contact Us

Our Call Centre is locally based, with offices in the heart of Sydney. Our dedicated team of knowledgeable experts are available seven days a week to take your call and assist with your enquiries. Got a question? Contact us today. Alternatively, have a look at our FAQs.
 

Want to extend your travel dates, add destinations, or buy add-ons/extras? Then visit the Policy Manager to update your policy.

General Enquiries & Sales

Within Australia: 1300 192 021

From overseas: +61 2 8015 6392

Email:  [email protected]

Opening Hours

Times in AEST

Monday - Friday: 7am - 8pm 

Monday 10th June: 7am - 6pm

Saturday: 9am - 4pm 

Sunday: 10am - 4pm
 

Postal Address

Level 12, 338 Pitt Street

Sydney 2000

NSW Australia

 


Claims Enquiries

Within Australia: 1300 859 487 

Email: [email protected]

For emergency assistance, please refer to the contact details below.

Opening Hours 

Times in AEST

Monday - Friday: 8am - 8pm

Saturday: 8am - 2pm

Sunday: 10am - 4pm

Postal Address

PO BOX 386
Archerfield Business Centre
QLD 4108
 


Emergency Assistance

From Overseas:

Phone: (+) 61 2 8776 3010

Email: [email protected]

Within Australia:

All Assistance Enquiries: 1300 884 508
 

Opening Hours

Open 24 / 7 – 365 days / year

 





 

Toll Free International Numbers

UK: 0808 178 5380  

Australia: 1300 884 508

New Zealand: 0800 192 742

Thailand: 1800 011 857

USA/Canada: 1 855 912 3443

Indonesia: 001 8030 612 053


Car & Home Insurance

From 6 June 2018, 1Cover no longer provides car or home insurance to new customers.

Existing customers will still enjoy the same great benefits if they have already purchased Car or Home Insurance.

All relevant information and contact details are on our Car Insurance and Home Insurance pages.