Travel Alerts & News

Mount Agung Volcano Bali Now Covered

From 6th November 9am AEST

Indonesian authorities lowered the volcano’s alert status one notch, to the second-highest alert level (level 3) on Sunday 29th October following a significant decrease in seismic activity. There is still an exclusion zone in place, however the radius has been reduced. Public activity is prohibited within a proximity of 7.5 km and 6 kilometres in some areas.

If you purchased a policy after 9am (AEST) 6th November 2017: cover is available.

If you purchased a policy after 9AM AEDT on 6th November 2017 and experience travel disruptions directly relating to a change in volcanic activity or threat level, it will be considered a new, unforeseeable event with regard to cover under your travel insurance policy.

We are monitoring the situation and will advise if and when this position changes.

The Department of Foreign Affairs and Trade (DFAT) is urging travellers to monitor local media, follow instructions from local authorities and contact airlines if the volcano does erupt.
 

If you purchased a policy between 10am (AEST) 16th September 2017 and 9am 6th November 2017: Mount Agung is excluded.

For  policies purchased between 10:00AM (AEST) on 16th September 2017 and 9:00AM (AEST) on 6th November 2017 cover is not available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events were not considered unforeseen at the time of purchase.

For further information please refer to our original alerts issues 16th September 2017

 

2ndNovember, 2017: Virgin Australia Flight Cancellations Between Australia, New Zealand and Samoa

Please be advised that Virgin has cancelled flights between Australia, New Zealand and Samoa from the 13th of November 2017.

If you entered into your policy before 9.00am NZDT Thursday 2nd November 2017:

If you are currently travelling:

If you have started your journey and your flight between Australia and Samoa has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

 

If you entered into your policy after 9.00am NZDT Thursday 2nd November 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy 9.00am NZDT Thursday 2nd November 2017: we would expect that this was done with an awareness of the Virgin flight cancellations. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the flight cancellations.

What next steps should you take?

You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have are looking for alternative travel arrangements to Apia you should attempt to book the same fare class as your original arrangement.

We will assess your claim under the terms and conditions of your travel insurance policy.

 If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

Contact information for Virgin can be found here

 

26th September Update - Mt Agung, Bali Volcano Threat latest

Indonesian authorities continue to watch and wait on the Volcano after having raised the alert recently. The Australian Foreign Office has latest advice here for tourists: 

DFAT advice here

The advice has not changed since 16th September and they continue to recommend exercising a high degree of caution and to remain in touch with your travel and tour operators.

Latest media links here:

ABC - The BBC - The Bali Tourist Board

We understand many customers have questions on Bali and their Travel Insurance. Regarding your Travel Insurance policy, the following travel warning remains in place from 16th September 2017. Please read this below. We recommend you also keep a close eye on the foreign office DFAT website.

 

16th September 2017: Indonesia’s Mt Agung- New Volcanic Activity - Impact on Travel.

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance.It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

Mt. Agung was active 99 times between August and September, says head of the Karangasem Regional Disaster Mitigation Agency (BPBD), Ida Bagus Ketut Arimbawa.

"It is true that for the past month there has been an increase in activity with small rumblings several times, but the condition of Mt. Agung is still normal. It's safe for climbers looking one, to two days ahead. But be careful and vigilant," Arimbawa told Tribun Bali.

As of today no flights have been reported cancelled and diverted. However in the future the airlines may cancel or divert future flights into and out of Denpasar

Volcanic ash is a serious safety concern for aircrafts, and airlines are to monitoring the situation closely. For a full list of affected flights, check the Virgin , Tigerair and Jetstar websites. 

The following information concerns those affected by the Mt Agung volcanic activity.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances

 

If you entered into your policy before 10am (AEDT) Saturday 16th September 2017 


If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to Mt. Agung volcanic activity, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of Mt. Agung volcanic activity.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt. Agung volcanic activity and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you entered into a policy after 10am (AEDT) Saturday 16th September 2017:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 10am (AEDT) Saturday 16th September 2017 we would expect that this was done with an awareness of the latest  Mt. Agung volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt. Angung volcanic activity

 

What next steps should you take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

If you are currently planning on travelling to Bali or due to fly home soon you should contact your airline as soon as possible. Here are some useful Airline contact details for you:

 

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Qantas Airways: 13 13 13

Bureau of Meteorology  - for the latest information about volcanic activity.

 

Please also check out various news sites for updates on the latest Volcanic Activity.

19 September 2017: Mexico Earthquake

We are aware that an earthquake has struck near Mexico City which may have an impact on policyholders travelling to the area. If you are currently travelling and need emergency assistance please call (+) 61 2 8015 6261.

If you purchased your policy before 9AM (AU Time) on 19th September 2017:

If you are currently travelling:

If you have started your journey and your transport is delayed or cancelled or your accommodation is affected as a direct result of the earthquake, there is cover to claim for reasonable additional travel, accommodation and meal expenses.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquake.

If you have not yet departed:

If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you purchased your policy after 9AM (AU Time) on 19th September 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 9AM (AEDT) on Saturday 19th September 2017 we would expect that this was done with an awareness of the earthquake. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquake

Next steps you should take:
  • Contact your airline or travel provider you booked with as you may be able to rebook your arrangements without extra costs.
  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • This advice should be read in conjunction with your Product Disclosure Statement.  If you have any further questions, or wish to make a claim, please contact us at [email protected].
  •  

19 September 2017: Auckland Airport Fuel Crisis

We are aware that some flights in and out of Auckland have been cancelled or delayed due to the fuel shortage at Auckland Airport. Fuel supplies have been rationed and airlines are looking to refuel in Australia and elsewhere to keep long-haul services running.  The following information concerns policyholders whose pre-paid travel arrangements have been affected by this event.

If you purchased your policy before 8AM (AU Time) on 17th September 2017:

If you have been affected by the fuel shortage, there is cover for you to claim for any costs associated with re arranging your travel plans. This includes any costs incurred by you in rearranging connecting flights and/or altering any pre-paid accommodation and booking arrangements.

We will reimburse you the lessor of:

(a) the total value of your unused, prepaid travel costs; or

(b) the total value of your confirmed and reasonable additional alteration costs.

You should contact your travel provider in the first instance who may be able to assist you in keeping your additional costs to a minimum.

You will need to seek reimbursement directly from your airline for any loss associated with your original flight from or to Auckland affected by the fuel shortage.

Claims will be assessed in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

If you purchased your policy after 8AM (AU Time) on 17th September 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you purchased your policy after 8AM (AEDT) on Saturday 17th September 2017 we would expect that this was done with an awareness of the current Auckland Airport Fuel Crisis. For these policies, we will not pay any claim arising from or in any way connected with flight delays, cancellations or disruptions caused by the fuel shortage.

You will still be covered for other unexpected events according to the terms and conditions of your policy.

Contact your airline or travel provider you booked with as you may be able to rebook your arrangements without extra costs.

Next steps you should take:
  • Contact your airline or travel provider you booked with as you may be able to rebook your arrangements without extra costs.
  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • This advice should be read in conjunction with your Product Disclosure Statement.  If you have any further questions, or wish to make a claim, please contact us at [email protected].

16th September 2017: Indonesia’s Mt Agung- New Volcanic Activity - Impact on Travel.

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance.It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

Mt. Agung was active 99 times between August and September, says head of the Karangasem Regional Disaster Mitigation Agency (BPBD), Ida Bagus Ketut Arimbawa.

"It is true that for the past month there has been an increase in activity with small rumblings several times, but the condition of Mt. Agung is still normal. It's safe for climbers looking one, to two days ahead. But be careful and vigilant," Arimbawa told Tribun Bali.

As of today no flights have been reported cancelled and diverted. However in the future the airlines may cancel or divert future flights into and out of Denpasar

Volcanic ash is a serious safety concern for aircrafts, and airlines are to monitoring the situation closely. For a full list of affected flights, check the Virgin , Tigerair and Jetstar websites. 

The following information concerns those affected by the Mt Agung volcanic activity.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances

 

If you entered into your policy before 10am (AEDT) Saturday 16th September 2017 


If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to Mt. Agung volcanic activity, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of Mt. Agung volcanic activity.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt. Agung volcanic activity and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you entered into a policy after 10am (AEDT) Saturday 16th September 2017:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 10am (AEDT) Saturday 16th September 2017 we would expect that this was done with an awareness of the latest  Mt. Agung volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt. Angung volcanic activity

 

What next steps should you take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

If you are currently planning on travelling to Bali or due to fly home soon you should contact your airline as soon as possible. Here are some useful Airline contact details for you:

 

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Qantas Airways: 13 13 13

Bureau of Meteorology  - for the latest information about volcanic activity.

 

Please also check out various news sites for updates on the latest Volcanic Activity.

8th September 2017: Mexico Earthquake

We are aware that an earthquake has struck off the coast of Mexico, and may have an impact on policyholders travelling to the area. If you are currently travelling and need emergency assistance please call  (+) 61 2 8015 6261.

Please note we will assess all claims in accordance with the Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

 

If you entered into your policy before 4pm AEST Friday 8th Septemebr 2017:

If you are currently travelling:

If you have started your journey and your transport is delayed or cancelled or your accommodation is affected as a direct result of the earthquake, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquake.

 

If you have not yet departed:

If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

If you entered into a policy after 4pm AEST Friday 8th September 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 4pm AEST Friday 8th September 2017 we would expect that this was done with an awareness of the earthquake. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquake.
 

6th September 2017: Hurricane Irma

We are aware that Hurricane Irma may have an impact on policyholders travelling to or from Florida.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

Policies purchased before 10am on 6th September 2017

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Hurricane Irma.

Policies purchased after 10am on 6th September 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 10am (AEST) Wednesday 6th September 2017 we would expect that this was done with an awareness of Hurricane Irma. For these policies, we will not pay any claim caused by or arising from or in any way connected with Hurricane Irma.
 

18th August, 2017: Barcelona Attack

We would firstly like to extend our sympathies to all those affected by the tragic event in Barcelona on the 18th of August 2017.

If you are currently travelling:

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information.  

If you have been injured as a result of the attack in Barcelona, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

What next steps should you take?

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

21st July 2017: Timaru Flooding – New Zealand

We are aware that floods in Timaru may have an impact on policyholders travelling to or from Timaru.

We advise all customers who are travelling to or are already in the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

Policies purchased before 5.30pm on 21st July 2017

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of the flooding.

Policies purchased after 5.30pm on 21st July 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 5.30PM (AEST) 21st July 2017 we would expect that this was done with an awareness of the flooding. For these policies, we will not pay any claim caused by or arising from or in any way connected with the Timaru floods.

12th July, 2017: New Zealand Flight Disruptions

We are aware that some flights in and out of New Zealand have been cancelled due to severe weather conditions. The following information concerns policyholders whose travel arrangements have been affected by this event;

Policies purchased before 2pm (AEST) on 12 July 2017

If you have been affected by this event there may be provision for you to claim benefits provided by your 1Cover Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

Policies purchased after 2pm (AEST) on 12 July 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 2PM (AEST) on Wednesday, 12 July 2017 we would expect that this was done with an awareness of the current flight disruptions. For these policies, we will not pay any claim arising from or in any way connected with flight cancellations or disruptions  that are caused by the inclement weather in New Zealand.

3rd June, 2017: London Attack

We would firstly like to extend our sympathies to all those affected by the tragic event in London on the 3rd of June 2017 (local time).

If you are currently travelling:

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information.  

If you have been injured as a result of the attack in London, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

What next steps should you take?

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

 

23nd May, 2017: Manchester Arena Incident

We would firstly like to extend our sympathies to all those affected by the tragic event in Manchester on 23rd May 2017.

If you are currently travelling:

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information.  

If you have been injured as a result of the attack in Manchester, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

What next steps should you take?

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

 

5th May 2017: Cyclone Donna

We are aware that Cyclone Donna may have an impact on policyholders travelling to or from Vanuatu.

We advise all customers who are travelling to or are already in the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

Policies purchased before 3pm on 5th May 2017

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Donna.

Policies purchased after 3pm on 5th May 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 5PM (AEST) Wednesday 5th May 2017 we would expect that this was done with an awareness of Cyclone Donna. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Donna.

 

12th & 13th April 2017: Cyclone Cook  

We are aware that Cyclone Cook may have an impact on policyholders travelling to or from the North Island and Nelson/Blenheim region of New Zealand.

We advise all customers who are travelling to or are already in the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

Policies purchased before 4pm on 12th April 2017

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Cook.


Policies purchased after 4pm on 12th April 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 4PM (AEST) Wednesday 12th April 2017 we would expect that this was done with an awareness of Cyclone Cook. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Cook.


28th March, 2017: Cyclone Debbie  

We are aware that Cyclone Debbie may have an impact on policyholders travelling to the North Queensland area.

We advise all customers who are travelling to or are already in the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.
 

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

Policies purchased before 5pm on 28 March 2017

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy. Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Debbie.


Policies purchased after 5pm on 28 March 2017

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 5PM (AEDT) Tuesday 28th March, 2017 we would expect that this was done with an awareness of Cyclone Debbie. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Debbie.


22nd March, 2017: London Attack

We would firstly like to extend our sympathies to all those affected by the tragic event in London on Wednesday, 22 March 2017.

If you are currently travelling: 

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information (http://www.bbc.com/news/live/uk-39355505).  

If you have been injured as a result of the attack in London, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team. 

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

What next steps should you take?

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. 

To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

3rd February, 2017: Tigerair Australia Flight Cancellations Between Australia and Denpasar (Bali)

Please be advised that Tigerair Australia has cancelled flights between Australia and Denpasar (Bali) on Friday 3 February 2017.

For more information please visit Tigerair Australia’s travel alerts page.

If you entered into your policy before 7.30am AEDST Friday 3rd February 2017: 

If you are currently travelling:

If you have started your journey and your Tigerair flight between Australia and Denpasar has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you entered into your policy after 7.30am AEDST Friday 3rd February 2017: 

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 7.30am AEDST Friday 3rd February 2017 we would expect that this was done with an awareness of the Tigerair Australia flight cancellations. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the flight cancellations.

What next steps should you take?

You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

For More Information 

Tigerair Australia (within Australia): 1300 174 266

Tigerair Australia

 

11th January, 2017: Tigerair Australia Flight Cancellations Between Australia and Denpasar (Bali)

Please be advised that Tigerair Australia has cancelled several flights between Australia and Denpasar (Bali) following a decision by the Indonesian government to impose new administrative requirements for the operation of its flights between Bali and Australia.

Tiger is providing re-scheduled flights and accommodation for those affected in Bali and Australia. They are currently reviewing their flights for tomorrow.

For more information please visit Tigerair Australia’s travel alerts page.

If you entered into your policy before 3.30pm AEDST Wednesday 11th January 2017: 

If you are currently travelling:

If you have started your journey and your Tigerair flight between Australia and Denpasar has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you entered into your policy after 3.30pm AEDST Wednesday 11th January 2017: 

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 3.30pm AEDST Wednesday 11th January 2017 we would expect that this was done with an awareness of the Tigerair Australia flight cancellations. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the flight cancellations.

What next steps should you take?

You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

For More Information 

Tigerair Australia (within Australia): 1300 174 266

Tigerair Australia

 

Berlin Attacks 

We would firstly like to extend our deepest sympathies to all those affected by this tragic event.

If you are currently travelling:

If you have been injured as a result of the recent attacks in Germany, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team. 

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant by minimising movement in public places and following the instructions of local authorities.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

What next steps should you take?

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

 

21st and 22nd November 2016: Japan Earthquakes

We would firstly like to extend our sympathies to all those affected by the earthquakes in Japan. Please be advised there is currently a tsunami warning in place. We urge all people in the area to stay safe and follow the directions of emergency service personnel.

If you are currently travelling and need emergency assistance, please call (+) 61 2 8015 6261.

Please note we will assess all claims in accordance with the Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

If you entered into a policy before 6am JST Monday 21st November 2016:

If you are currently travelling:

If you have started your journey and your transport is delayed or cancelled or your accommodation is affected as a direct result of the earthquakes, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquakes.

 

If you have not yet departed:

If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquakes and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

If you entered into a policy after 6am JST Monday 21st November 2016:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6am JST Tuesday 22nd November 2016 we would expect that this was done with an awareness of the earthquakes. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquakes.

 

What next steps should you take?

You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT)maintains travel advisories for more than 160 destinations overseas via its website. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas and at home, assisting you to make well-informed decisions about your travel plans. We recommend that you stay up-to-date with any travel warnings in relation to Japan. 

 

14th November 2016: New Zealand Earthquake

We would firstly like to extend our deepest sympathies to all those affected by the earthquake in New Zealand, and we urge all people in the area to stay safe and follow the directions of emergency service personnel.

If you are currently travelling and need emergency assistance please call  (+) 61 2 8015 6261

Please note we will assess all claims in accordance with the Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

 

If you entered into your policy before 12am NZDT Monday 14th November 2016:

If you are currently travelling:

If you have started your journey and your transport is delayed or cancelled or your accommodation is affected as a direct result of the earthquake, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquake.

 

If you have not yet departed:

If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

If you entered into a policy after 12am NZDT Monday 14th November 2016:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 12am NZDT Monday 14th November 2016 we would expect that this was done with an awareness of the earthquake. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquake.

 

What next steps should you take?

You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas and at home, assisting you to make well-informed decisions about your travel plans. We recommend that you stay up-to-date with any travel warnings in relation to New Zealand. 

 

For More Information

Air New Zealand: 0800 29 58 38

Virgin: 13 67 89

Qantas: 13 13 13

Wellington Airport

Christchurch Airport

 

Thailand Travel Advisory – The Passing of His Majesty the King of Thailand

We regret to inform you of the passing of His Majesty, the King of Thailand. Be aware that this is a time of deep sorrow for the Thai people, so please abide by local laws and respect Thai customs at this time.

Also be aware that there may be some disruption of public services, entertainment and tourist venues. We advise that you give yourself ample time when arriving at Thailand airports as there may be security and other delays.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

Please note that there is no provision to claim for fear of travel or loss of enjoyment. If you need any further information or the situation in Thailand changes please do not hesitate to contact us. Please stay safe during this period of mourning and for more infor check out our Thai Guide. 

 

Hurricane Matthew – East Coast USA

We hope all customers travelling to or in the USA take care during this weather event, and please do not hesitate to contact our emergency service if you are in need of assistance.

We are aware that Hurricane Matthew having an impact on policyholders travelling to USA.

The following information concerns policyholders whose travel arrangements have been affected by this event;

Policies purchased before midnight on Thursday 6th October 2016

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy.  Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details

If you are currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Hurricane Matthew.

Policies purchased after midnight on Thursday 6th October 2016

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after midnight (AEDT) Thursday 6th October we would expect that this was done with an awareness of Hurricane Matthew. For these policies, we will not pay any claim caused by or arising from or in any way connected with Hurricane Matthew.

Please keep up to date with the Government's Smart Traveller service.

 

Update 6th October 2016 : Indonesia’s Mt Rinjani (Mount Buru Jari) Volcanic Ash Cloud

The threat of volcanic ash clouds developing from the Mt Rinjani volcano eruptions has now ceased.

Effective from the 6th October 2016 any future eruptions from Mt Rinjani will be considered a new event and cover will be available subject to the terms and conditions of your policy.

 

27th September 2016: Indonesia’s Mt Rinjani- New Volcanic Ash Cloud Activity - Impact on Travel.

Several flights have been reported cancelled and diverted. The airlines may also  cancel or divert future flights into and out of Denpasar

Volcanic ash is a serious safety concern for aircrafts, and airlines are to monitoring the situation closely. For a full list of affected flights, check the Virgin , Tigerair and Jetstar websites. 

The following information concerns those affected by the Mt Rinjani volcanic ash cloud.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances

 

If you entered into your policy before 6pm (AEDT) Tuesday 27th September 2016 (and not within periods detailed in previous travel warnings - see below):


If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the Mt Rinjani volcanic ash cloud, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Mt Rinjani volcanic ash cloud.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt Rinjani volcanic ash cloud and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you entered into a policy after 6pm (AEDT) Tuesday 27th September 2016:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6pm (AEDT) Tuesday 27th September 2016 we would expect that this was done with an awareness of the latest  Mt Rinjani volcanic ash cloud. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Rinjani volcanic ash cloud.

 

What next steps should you take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

If you are currently planning on travelling to Bali or due to fly home soon you should contact your airline as soon as possible. Here are some useful Airline contact details for you:

 

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Qantas Airways: 13 13 13

Bureau of Meteorology  - for the latest information about volcanic activity.

 

Please also check out various news sites for updates on the latest Volcanic Ash Acitivty.

August 2016 – Thailand Bombings

We would like to pass on our sincerest condolences to the victims of the Thailand bombings, and we hope all customers in Thailand take care during this ongoing and tense situation.

If you are currently travelling:

We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website.  DFAT is urging Australians to follow local media for latest security information. You should avoid affected areas, monitor local media and follow the instructions of local authorities  We recommend you should contact your airline, accommodation provider or travel agent for information about your travel arrangements, including connecting flights, and look for refunds or alterations.

Policy coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

What next steps should you take?

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you do need to make a claim, we will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au.

DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

 

Update: Indonesia’s Mt Rinjani (Mount Buru Jari) Volcanic Ash Cloud

The threat of volcanic ash clouds developing from the Mt Rinjani volcano eruptions has now ceased.

Effective from the 12st August 2016 any future eruptions from Mt Rinjani will be considered a new event and cover will be available subject to the terms and conditions of your policy.

1st August 2016: Indonesia’s Mt Rinjani- New Volcanic Ash Cloud Activity - Impact on Travel.

Several flights have been reported cancelled and diverted. The airlines may also  cancel or divert future flights into and out of Denpasar

Volcanic ash is a serious safety concern for aircrafts, and airlines are to monitoring the situation closely. For a full list of affected flights, check the Virgin , Tigerair and Jetstar websites. 

The following information concerns those affected by the Mt Rinjani volcanic ash cloud.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances

 

If you entered into your policy before 6pm (AEDT) Monday 1st August 2016:


If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the Mt Rinjani volcanic ash cloud, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Mt Rinjani volcanic ash cloud.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt Rinjani volcanic ash cloud and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

If you entered into a policy after 6pm (AEDT) Monday 1st August 2016:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6pm (AEDT) Monday1st August 2016 we would expect that this was done with an awareness of the latest  Mt Rinjani volcanic ash cloud. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Rinjani volcanic ash cloud.

 

What next steps should you take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

If you are currently planning on travelling to Bali or due to fly home soon you should contact your airline as soon as possible. Here are some useful Airline contact details for you:

 

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Qantas Airways: 13 13 13

Bureau of Meteorology  - for the latest information about volcanic activity.

 

Please also check out various news sites for updates on the latest Volcanic Ash Acitivty.

 

 

July 2016 -Turkey Potential "Coup Attempt"

_____________________________________________________________________________________

We hope all customers if in Turkey take care during this ongoing and tense situation.

If you are currently travelling:

  •  
  • We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website . http://smartraveller.gov.au/Countries/europe/southern/pages/turkey.aspx DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant in Turkey by minimising movement in public places, avoid large gatherings of people, demonstrations and follow the instructions of local authorities. The airports  may be impacted. We recommend you should contact your airline, accomodation provider or travel agent for information about your travel arrangements, including connecting flights, and look for refunds or alterations.

Policy coverage:

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance. We specify that you will not be covered if your claim arises from any act of war, whether war is declared or not or from any rebellion, revolution, insurrection or taking of power by the military. 

What next steps should you take?

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
  •  
  • If you do need to make a claim, we will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
  •  
  • To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au.
  •  
  • DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

Nice Attacks 

We would firstly like to extend our deepest sympathies to all those affected by this tragic event.

If you are currently travelling:

  • If you have been injured as a result of the recent attacks in France, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team. 
  • We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant in France by minimising movement in public places and following the instructions of local authorities.

Policy coverage:

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

What next steps should you take?

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
  • To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

 

 

Tropical Cyclone Winston - Fiji & Tonga

We are aware that Cyclone Winston is having an impact on policyholders travelling to Fiji and Tonga.

The following information concerns policyholders whose travel arrangements have been affected by this event;

Policies purchased before midnight on Wednesday 17th February 2016

If you have been affected by this event there may be provision for you to claim for benefits provided by your Travel Insurance Policy.  Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details

If you are currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Winston.

Policies purchased after midnight on Wednesday 17th February 2016

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after midnight (AEDT) Tuesday 17th February we would expect that this was done with an awareness of Cyclone Winston. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Wilson.

Please keep upto to date with the Government's Smart Traveller service here   http://smartraveller.gov.au/countries/fiji 

Closure of Port Vila International Airport - Vanuatu

We are aware that some airlines have cancelled flights to Vanuatu due to concerns about the conditions of the Port Vila International Airport runway.

The following information concerns policyholders whose travel arrangements have been affected this event;

Policies purchased before midnight on 26 January 2016

If you have been affected by this event there may be provision for you to claim benefits provided by your 1Cover Travel Insurance Policy.  Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

Policies purchased after midnight on 26 January 2016

Since midnight on the 26th January there has been widespread mainstream media reports of airlines cancelling flights to Port Vila International Airport. If you purchased your policy after midnight on the 26th January your policy will not respond to any losses incurred as a consequence of the airport closure, or the resultant cancellation of flights.

 

Update:Jakarta Incident Latest Advice (5.31pm AEST)

There is an incident currently unfolding in Jakarta, Indonesia. There have been a series of explosions in the capital.

If you are currently travelling:
  • We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website www.smarttraveller.gov.au. DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant in Jakarta by minimising movement in public places and following the instructions of local authorities.

Please keep track of latest news here from the Government SmartTraveller service. smartraveller.gov.au/countries/indonesia

 

Update: Indonesia’s Mt Rinjani (Mount Buru Jari) Volcanic Ash Cloud

The threat of volcanic ash clouds developing from the Mt Rinjani volcano eruptions has now ceased.

Effective from the 21st December 2015 any future eruptions from Mt Rinjani will be considered a new event and cover will be available subject to the terms and conditions of your policy.

 

November 2015: Indonesia’s Mt Rinjani (Mount Baru Jari) Volcanic Ash Cloud

Virgin Australia and Jetstar have cancelled all flights on the 3rd November 2015 to and from Denpasar Bali.

The volcano has been erupting since the 25th October, affecting climbers in the area.

Volcanic ash is a serious safety concern for aircrafts, and airlines are to monitoring the situation closely. For a full list of affected flights, check the Virgin and Jetstar websites. 

 

The following information concerns those affected by the Mt Rinjani volcanic ash cloud.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

If you entered into your policy before 5pm (AEDT) Tuesday 3 November 2015:


If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the Mt Rinjani volcanic ash cloud, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Mt Rinjani volcanic ash cloud.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt Rinjani volcanic ash cloud and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

If you entered into a policy after 5pm (AEDT) Tuesday 3 November 2015:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 5pm (AEDT) Tuesday 3 November 2015 we would expect that this was done with an awareness of the Mt Rinjani volcanic ash cloud. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Rinjani volcanic ash cloud.

 

What next steps should you take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered.
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.
 

If you are currently planning on travelling to Bali or due to fly home soon you should contact your airline as soon as possible.

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Qantas Airways: 13 13 13

Bureau of Meteorology  - for the latest information about volcanic activity.

 

November 2015: Information For Claims Arising From The Paris Attacks

We would first like to extend our deepest sympathy to all those affected by this tragic event.

 

If you are currently travelling:
  • If you have been injured as a result of the recent attacks in Paris, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team, please find the contact details to the right.
  • We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website www.smarttraveller.gov.au. DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant in Paris by minimising movement in public places and following the instructions of local authorities.

 

Policy coverage:
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

What next steps should you take?
  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
  • To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

 

July 2015: Indonesia’s Mt Raung Volcanic Ash Cloud

The following updated information concerns those affected by the Mt Raung volcanic ash cloud. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

 

If you entered into your policy between 10am (EST) 3 July 2015 - 17 July 2015:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy between 10am (EST) 3 July 2015 – 17 July 2015 we would expect that this was done with an awareness of the Mt Raung volcanic ash cloud. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Raung volcanic ash cloud.

 

If you entered into your policy between 18 July 2015 – 9:59am (EST) Wednesday 5 August 2015:

If you are currently travelling:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the Mt Raung volcanic ash cloud, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Mt Raung volcanic ash cloud.

 

If you have not yet departed:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt Raung volcanic ash cloud and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
  •  We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

 

 

 

What Next Steps Should You Take?

  • You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
  • We will assess your claim under the terms and conditions of your travel insurance policy. If you have a Cancellation only policy, your policy does not include cover for any additional expenses. If you have a Budget policy, please refer to your Product Disclosure Statement (PDS) for the precise benefits covered. 
  • You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.
  • Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.

Emergency Assistance

From Overseas:

(+) 61 2 8015 6261

[email protected]

 

Within Australia:

1300 884 508