1Cover Puts Travel Insurance in Your Pocket With New Digital Pass

16/02/2026 - Media Release

​​​​​​

 

As Australians travel overseas in growing numbers, being organised has never been more important. 1Cover has launched a new digital pass designed to keep essential insurance details easily accessible, putting preparedness in your pocket.

Developed in response to how travellers actually use their phones while overseas, adding the travel pass to your digital wallet removes friction at the moments that matter most.

From boarding passes and accommodation bookings to tour tickets and airport transfers, travellers are already accustomed to storing critical information in their phone’s digital wallet. Yet travel insurance, one of the most important safeguards when things go wrong, is often buried in emails or attachments. 1Cover’s travel insurance pass can be easily added to your smartphone wallet, helping you navigate any potential travel troubles with ease. 

Natalie Ball, Chief Operating Officer at 1Cover, said the feature reflects the company’s long-standing commitment to innovation and customer experience.
“At 1Cover, innovation isn’t about technology for technology’s sake.  It’s about making travel insurance genuinely easier for customers to use,” Ball said.

“The digital pass was created to solve a real pain point. When something goes wrong overseas, travellers shouldn’t have to dig through emails or paperwork to find help. Knowing support is in your pocket provides reassurance when it matters most.”

Innovation That Responds to Real World Travel 

Travel insurance is one of the most important safeguards when things go wrong, yet policy details are often buried in emails or attachments. The 1Cover  digital pass solves this problem, giving travellers instant access to policy information, emergency contacts and claims support directly from their phone.

Natalie Ball, Chief Operating Officer at 1Cover, said the feature reflects the company’s long-standing commitment to customer-led innovation.

“At 1Cover, innovation isn’t about technology for technology’s sake. It’s about making travel insurance genuinely easier to use. When something goes wrong overseas, travellers shouldn’t have to dig through paperwork to find help. Knowing support is in your pocket provides reassurance when it matters most.”

In many overseas destinations, hospitals may require confirmation of upfront payment or proof of insurance before medical treatment can proceed. Having a 1Cover insurance pass saved directly to a phone’s wallet allows travellers to quickly access key details or emergency support, helping remove delays at moments when time and clarity matter most.

“Access to insurance shouldn’t slow someone down in an emergency. Having insurance details downloaded to your phone can make a critical difference when every minute counts,” says Ball.

Key Features of the 1Cover Travel Wallet:

• All-in-one access: Store your travel insurance documents on your phone.
• Emergency contacts: One-tap access to immediate 24/7 support.
• Policy visibility: View, manage and check cover anytime, anywhere.
• Fast claims: Direct links to start a claim quickly and easily 

The travel pass is available to all 1Cover policyholders, providing reassurance that help is in the palm of their hands. It’s just one example of 1Cover’s commitment to innovation, simplifying travel insurance and providing practical, traveller-focused solutions. 

 

*****************************************   ENDS ************************************************

FOR FURTHER INFORMATION, PLEASE CONTACT:
Natali Mansberg, Content Marketing Specialist.
E: natali.mansberg@1cover.com.au | URL www.1Cover.com.au

About 1Cover Travel Insurance
1Cover Travel Insurance was founded in 2003. Today, it is one of Australia’s largest providers of online travel insurance. At 1Cover, we’re dedicated to providing all customers with exceptional cover and support. We provide cover to more than 1.5 million customers in both Australia and NZ.