If you have a general enquiry or would like to speak to our sales or claims team, please use our ‘Message Us’ tool.
We aim to respond to general enquiries within 24-48 hours (business days). Please allow up to 10 days for claims.
Our contact centre will be closed from 2:00pm today (Christmas Eve) and will reopen on Monday 29 December 2025.
Thank you for your understanding, and we wish you a safe and happy festive season.
Got a question? It might be faster to search our FAQs Centre.
Our contact centre is closed from 2:00pm on Christmas Eve and will reopen Monday 29 December 2025 at 9:30am (AEDT).
You can still send us a message, and we’ll respond when we reopen.
For claims enquiries, please allow up to 10 business days for a response.
If you’re experiencing a medical emergency while travelling, please visit our Emergency Contacts page:https://www.1cover.com.au/claims/emergency-contacts/
If you need to extend or amend your policy, you can do so online here:
https://www.1cover.com.au/manage/
Thank you for your understanding and have a safe festive season.
Our team are available 24/7 to help.
If you’re experiencing an emergency, please call us as soon as possible.
Please note: the numbers on this page are for those who are experiencing an emergency. General queries will not be answered.
We understand that customers may require access to our services in different ways. We are committed to providing an environment where customers can easily interact with us.
We have online chat where you can type messages to a real human Mon to Fri 9:30am to 5pm AEDT, or you can email us us here.
If you are deaf or find it hard to hear or speak with people who use a phone, the National Relay Service (NRS) may be able to help.
We are committed to providing an environment where customers can easily interact with us. If you would like to discuss your insurance needs in a language other than English, you will need to use an interpreter service.
You're welcome to have someone you trust interpret for you, just confirm with us that they will be liasing on your behalf. If you don’t have anyone around who can interpret for you, you contact Translating and Interpreting Service (TIS National) or calling 1300 041 474
Prioritising and ensuring the safety of our customers is deep-rooted in our D.N.A. We will always strive to support customers in difficult times with sensitivity, flexibility, empathy and care. As part of our ongoing commitment to vulnerable customers, we have a number processes and resources in place to provide extra support.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE – Australia.
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