See what our customers have been saying on Compare Travel Insurance.
Review by Emma Ashworth
1Cover was so helpful when we needed them and they paid our claim so quickly - we were so impressed with their service.
Review by William Vassallo
Was easy to arrange on line no fuss. Appreciated reminder of wanting to extend. Helpful staff on phone so would be happy to use again.
Review by Samantha Stephenson
Always easy to get cover never had an issue and if the one and only time I’ve had to claim it’s been easy and very reasonable rates
Review by Darryl Moate
We have used 1 Cover for our travel insurance for the last five years and have been very satisfied with it. The process is user friendly, the product provides comprehensive cover and it gives good value for money.
Review by Bruce Watson
We have used 1Cover for our travel insurance for many years now as on the face of it the cover looks like good value (until you make a claim). However, on our last holiday in June/July 2018 we had to make our first ever claim as my wife's handbag was stolen. We went to the local Police & had to spend half a day to make our statement to Police. We then started the claim process. The claim is still in process & the process seems to be a continuation of what can be sometimes unreasonable requests for receipts & questions, that just seem to keep on coming. I am not sure how long the process will take or if we will get anything back from our insurance cover, but it will certainly make me think twice about who I use for our next travel insurance cover.
Review by Peter Gray
Lost an earring, was very pleased to hear it was covered And was given all information i needed. Very happy
Review by Robyn Stewart
As usual I had no need to make a claim but I am confident that if the need arose the process would be simple and easy to complete
Review by Susan Emiliana Marshall
Your travel insurance is very competitive and we have been using your brand for years. as we get older it is getting very expensive. Maybe 1Cover can consider a discount for their valued customers.
Review by Aaron Fazzolari
Called on holiday requesting further details on coverage and claims, no help given on call line. Tried their best to help however seemed like they didn’t know exactly how to help or explain things. Friendly
Review by Denise Louise
I purchased Domestic Travel (Australia). I did not have to make a claim, therefore, I gave my money on a chance that something negative could happen to me, to my travel arrangements &/or my luggage; however, it did not. Purchasing any insurance is like any other gamble / game of chance taken.
Review by Nicole Kingsford
My claim was approved in less than 24 hours and 2 days later the money was in my account. Brilliant.
Review by Kimberley
Have used 1Cover before and I’ll keep using them. This time I went to Bali and while I didn’t need the insurance, THANK GOD 1Cover sends you texts and emails asking if you want to extend your insurance - it was because of their message that I look at the details and realised I had only covered 4 days instead of the 10 days my trip was for! So in a few minutes, on my phone, in a restaurant in busy avail, I was able to easily extend the cover with no hassles!
Review by Roderick Gardner
Rang to cancel insurance unable to transfer dates. Found 1Cover didn't acknowledge cancellation. Received email from 1Cover regarding our holiday..not impressed.
Review by Angie Simpson
I found this very easy to process. I had some questions & emailed about it, it was followed up promptly by the friendly customer service team. No complaints.
Review by Judi Vihm
we unfortunately had to cancel our trip due to a sudden illness...the service 1 cover gave us was fantastic...I would recommend to any one...
Review by Glenn McAndrew
We were unlucky enough to have our first day of travel on the Rocky Mountaineer train in Canada cancelled by a one day rail strike. 1Cover were able to reimburse much of the costs.
Review by Jennifer Carmody
It is so re-assuring to know that 1Cover has my back when I am travelling. Terms are understandable and claiming is easy-as. I highly recommend 1Cover.
Review by Russell Frost
Excellent cover for a short break. Hassle free less than 5 minutes to sort out. Excellent benefits if you do have to make a claim compared to some.
Review by Mary Vlamos
We didn’t need to claim but the process to apply for insurance was simple and a certificate was emailed to us.
Review by Shane Hiscox
My ratings are only generic, as I had no need to claim or anything else, so I just picked 8 for first question generically, 8 for second question as a fair assessment across competitors, and 8 for third question genetically so as not to drag down overall rating with no claims experience. One thing was a pain for me, you don't specify the actual dollar limits of coverage in your confirmation letter, and that is exactly what I must provide when applying for a visa! So I had to separately try and convince the visa people of this, as they specifically set minimum dollar limits you must be covered for to be approved for your visa....generic supporting documentation of your conditions is not specific enough for visa authority, (for some countries) it must be specifically stated in your insurance acceptance letter.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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