See what our customers have been saying on Compare Travel Insurance.
Review by Lyn Rhodes
The response to my claim was timely & accurate. Definitely met my expectations. About to use them for the 3rd time. They covered my brain aneurysm & some wouldn’t.
Review by Brodie man
Kerrie Case Manager with 1 cover was a breath of fresh air. I was travelling over in Thailand and unfortunately did what any young guy does and have an accident on a moped. I honestly called 1 cover to just tell them what happened. Kerrie then calls me back and gives me a list of options that I can do. Then again followed me up and said she has sourced me an earlier flight home. Made sure that there was help all the way through the airport. Couldn’t thank her enough and 1 cover of course
Review by E- B
My claim was handled by Bethan and team and 1Cover insurance and they were attentive to my emails, very thorough and described the process very simply. I would highly recommend them.
Review by Marie Santos (IdeasByMarie)
The customer experience we had was by very good. When my mother got sick overseas and was confimed in ICU, I contacted 1Cover and seek advice on how to proceed. They opened a case for me and helped me through with all my questions and provided advise and guidance on what documentation we will require from the hospital to ensure that we have all the relevant documentations when we lodged our claims. The claims process was very straight forward. Even though the communication is all via email, i.e. there is no direct number to call, our concerns raised via email are addressed in a timely manner. The customer service teams also called me if they needed urgent information. They are very thorough in reviewing all the documentation to ensure everything are in order. The staff were all friendly, helpful and compassionate. Their medical team who liaised with me while my mother was overseas was also very thoughtful and helpful. They ensured that my mother is well enough to travel back home. They have given me advise to extend the cover as my mother cannot travel on her original departure date and the cost of the extension was refunded when the claims were approved. We are really grateful and thankful that we were given the support morally and financially during this difficult circumstances.
Review by Bettyj
My claim was a little difficult, as I was claiming for a hiking tour in Patagonia that had to be completely modified due to a wrist I broke a couple of weeks before travelling. I was claiming the difference between the original tour itinerary, and the modified one. Yes, 1Cover did have to ask for further clarification after I had put in my original claim, which I had to get from a US based travel company. But that was understandable . In matter of a couple of weeks from my original application my claim was approved. Throughout the process the communication with 1Cover, all by email, was efficient. I had never made a travel insurance claim before (and I’ve been travelling, and buying insurance, for 45+ years!), and I had heard so many bad stories about claims being rejected. Thank you 1Cover for my now very positive attitude, and I will certainly be buying 1Cover insurance for my next trip. A very happy customer!
Review by Michael Scott
I was sceptical that my claim would be dealt with efficiently and expected that numerous tenuous obstacles would be raised BUT that was not the case. The claim has been handled smoothly and all concluded in a timely manner. I'm very impressed.
Review by Katrina MacBeth
First overseas travel in a few years and had to claim flights to a different city as ours were cancelled. From the first phone call to the email updates everything went smoothly. Definitely get cover no matter what and 1Cover were fabulous to deal with.
Review by *****@gmail.com
I just wanted to say thanks to 1Cover for making a very stressful situation much easier. It's scary to need medical treatment and surgery overseas, but they were there at any time when we needed, day or night. After breaking my leg badly in Japan my husband got in touch and you confirmed we were covered straight away and everything from there onwards was fantastic service - the emergency evacuation, the hospital staff, the emergency assistance team all provided the best service. We were very pleased we chose 1Cover and will be recommending you to all my friends and family.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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