Win a set of JULY suitcases worth $1,125! T&Cs apply

What if I knew a family member was sick before I purchase my policy? 




Unfortunately we are not able to provide cancellation cover if you are aware of a reason that might cause the journey to be cancelled or disrupted at the time of purchase. 

If you purchase travel insurance then a family member becomes unwell and you are unable to travel you may have provision to claim for this. 


<< Back to FAQs Home


Need Further Assistance?

Message Us



All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.