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How do I escalate the outcome of a claim?

We strive to assess all claims fairly and keep our customers happy by resolving any disagreement as amicably and as quickly as possible. If you’re unhappy with the outcome of your claim, you can escalate it to be formally reviewed by our disputes and resolutions team. If you wish to lodge a complaint for formal review, visit the Making a Complaint page.


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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.