What Are Supporting Documents?

When you submit your claim, you'll need to provide certain documents for us to be able to assess your claim effectively. Below are examples of the sorts of documents we may ask for.

Medical, hospital or dental claims: original medical accounts (diagnosis, hospital discharge, summary, etc) and receipts.

Loss or theft of your luggage/personal effects: written notice of your police report. You'll also need to prove ownership for the items.

Damage or misplacement of luggage/personal effects, caused by the airline or any other operator or accommodation provider: report of damage/misplacement to an appropriate official, or any official documentation or offer of settlement that a travel provider may make.

Other information we might ask for (but not limited to):

  • police reports
  • valuations
  • medical reports
  • mobile phone records and contract
  • original receipts,
  • or proof of purchase and ownership.


If required, we may ask you to provide us with translations into English of any such documents to enable us to consider your claim.

Documentation/supporting evidence needs to be obtained at your own expense.


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All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.