What Will You Accept As Proof Of Purchase?

With online claims we only ask for the documents we really need. So the best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. Your answers to the questions we ask you about your claim determine what documents you'll need to provide.

In terms of determining ownership or proof that you purchased something, these are examples of what we may ask for:

  • Receipts or invoices for non physical and physical purchases;
  • proof of purchase/ownership certificates;
  • documentation that confirms dates/locations (e.g. itinerary, ticket bookings, hotel confirmations);
  • copies of credit card statements

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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.