What Will You Accept As Proof Of Purchase?

With online claims we only ask for the documents we really need. So the best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. Your answers to the questions we ask you about your claim determine what documents you'll need to provide.

In terms of determining ownership or proof that you purchased something, these are examples of what we may ask for:

  • Receipts or invoices for non physical and physical purchases;
  • proof of purchase/ownership certificates;
  • documentation that confirms dates/locations (e.g. itinerary, ticket bookings, hotel confirmations);
  • copies of credit card statements

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All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.