In the first instance, you should contact the airline to see if any alternate arrangement can be made or any compensation may be offered.
Find out more information on flight delays, cancellations and disruptions.
If you’ve missed a connecting flight because of travel delays caused by the airline, then it is the airlines responsibility to get you on the next flight.
Please retain any documentation provided by the airline or receipts for any out of pocket costs which you may incur as a result of the delay or cancellation should you need to submit a claim.
All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.