What Happens If I'm Injured Or Unwell And Miss My Flight?

If your journey is cancelled or shortened due to you becoming sick or injured, there is provision to claim for cancellation fees and lost deposits for unused travel and accommodation arrangements that you have paid for in advance and cannot recover in any way from your transport or accommodation provider.

If you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions.

Please refer to the PDS as exclusions may apply.


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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.