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What if I'm delayed on the last day of my Frequent Traveler Policy?

For unforeseen events, your policy will be automatically extended until you return home. For example, a bus line, airline, shipping line, airline, or rail authority you are travelling on is delayed, or has accepted your fare or luggage and personal effects and is delayed; or an event has occurred that we have confirmed is claimable under this policy. If any of these situations arise, you must notify us on the delay as soon as possible.


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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.