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What if I don't want to disclose private information?

To assess and determine the eligibility of a claim we do require all relevant documentation and information related to the event that led to the claim being made.

1Cover and the Insurer are committed to ensuring the privacy and the security of your personal information. We use the information you provide to assess the risk of, provide you with insurance cover, and assess and manage claims as per our Product Disclosure Statement & Financial Services Guide.

If you have concerns, our Customer Care team will advise you on next steps.


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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.