Extension because you're staying away longer: if you need to extend before your policy has ended because you are staying away longer, we do offer policy extensions, where applicable, but you will need to pay for this.
You can apply to extend your policy by either getting in contact with our friendly call centre team or alternatively you can log in to our Policy Manager.
We advise that you log in to the Policy Manager or contact us as soon as you know you need to extend your policy (ideally 7 days (AEST) before your policy is due to expire), so that we can make sure your extension is guaranteed. Once a policy lapses we are unable to extend it.
Extension because of a delay: you may extend your cover free of charge if you find that your return to Australia has been delayed because of one or more of the following:
All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.