If you have a policy with the Winter Sports Pack add-on, and your claim arises directly from you participating in winter sports activities, then a double excess will apply for claims under the following sections:
- Overseas Medical & Hospital Expenses
- Additional Accommodation & Travel Expenses
- Cancellation Fees & Lost Deposits
You cannot pay to remove this excess.
Call 1300 192 021 from within Australia
Call +61 2 8015 6392 from overseas
All FAQ answers are based on the current effective PDS. If your policy is older than the current effective PDS, please contact us or refer to the effective PDS at time of purchase for answers pertaining to your policy.