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Will My Personal Items Be Covered In Hotel/Hostel rooms?

We do not cover for damage to, theft of or loss of an item left unattended in a hotel unless it is secured in a safe or secure luggage locker. We would advise keeping valuable items in a locked compartment which only you have access to or to keep it on your person at all times.

We do not cover for damage to, theft of or loss of any items left unattended in hostel rooms unless they were stored in a locked safe or locker.

Unattended means but is not limited to when an item is:

  • not on your person or under your control at the time of loss;
  • left with someone you don’t know;
  • left in a place where it can be taken without your knowledge including on the beach or beside the pool when you swim;
  • left in a place where the item is out of your sight; and/or
  • left at a distance where you are unable to prevent the item from being unlawfully taken


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All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.