See what our customers have been saying on Compare Travel Insurance.
Review by Stephan
1Cover was the cheapest out of a few that we looked into before traveling. We had a few unfortunate events (delayed flight, then medical costs) which required claims of a few thousands of dollars to be put through. These were resolved quickly and without hurdles. Would recommend 100%
Review by Ezy Systems P/L
Quick and easy to do Insurance on line. Customer Service is great and any claims are dealt with promptly.
That is why we keep using 1Cover Insurance for all our Travel insurance needs.
Review by Andy
Excellent yearly travel insurance policy and simple, quick and effective claims process. First time I have ever felt compelled to write a review.
Review by Julie Worrall
I have been using 1cover for a while now and have claimed once with no problem at all. I shall continue to use 1cover great value.
Review by Stephanie Eshak
Had some great help from a number of staff over email. Claims experience marked down as it would have been useful to be notified that I received a payment into my account over 3 years ago, so that I wasn't surprised when contacted by a debt collector.
Review by Col Deb Lutton
Following a change of flights that incurred additional costs I lodged a claim with 1cover to cover the extra expense. The claim was approved within 24 hours - excellent!
Review by Katherine Ellery
Very friendly and supportive call centre/staff who assisted with the recovery of my injury by providing me with clear advice and assistance.
Review by Ash Davy
From my own personal experience breaking my elbow whilst on an overseas Ski trip in Austria 1cover was excellent extremely easy to make claims and quick to pay once claim is lodged.
The only gripe is I wish there was more communication after you had lodged the claim, I didnt receive an email or anything after I had lodged letting me know it had been received or when the payment was sent I just happened to check my bank account and it had already been paid 3 days after the claim. Not a massive issue but perhaps an area for improvement.
Other than I cannot fault 1Cover as an isurance company. Will definitely use again for future trips.
Review by Gisela Johnsen
I was very pleasantly surprised how fast and professional 1cover dealt with my submitted claim. I had used them several times in the past but fortunately never had a claim. I compared a lot of travel insurances and find them extremely good value for money. Just organised my travel insurance with them for our upcoming trip through the USA.
Review by Kevin Cummins
Our recent cruise to PNG, unfortunately, had to cancel 2 port visits due to weather conditions. I spoke to a very helpful lady, 2 days ago, in the Claims Department, who advised me that I was eligible to claim and what paperwork I needed to submit with my claim. I now wait for the decision on my claim.
Review by Alex
My wallet was stolen while overseas in Spain. When I returned home, I lodged a claim with 1Cover. The process was simple and a staff member had responded within 24 hours. I received my money within the week. Highly recommend.
Review by jay
I was devastated to have crashed my rental vehicle with a $2800 excess and even more devastated that I had to out lay that much cash at the end of an expensive trip!
After completing the super simple online form to my surprise the cash was back in my bank account 48 hours after making the claim!
Review by Brian Clark
My experience was very good in a claim we had. The only thing was that your contact was through Australia. I did post my papers to NZ office and they forwarded on what they required, but that took extra time. I have had experience with other insurances and find 1Cover the best.
Review by Nat Deegan
I've used 1Cover a number of times for both domestic and international travel insurance. I have always had clear information regarding what is covered. A number of years ago I made a claim for a stolen item, which was paid promptly. Highly recommend. Their PDS is clear and easy to understand & value for money is second to none.
Review by John
We had reason to make a claim on our trip and the service we received was prompt and our claim was settled quickly and the funds deposited within a couple of days
Review by Denis Guest
I have been using 1cover for years now. Price has always been good for the cover provided. Had my first claim last year which went smoothly. Only thing I would have liked I'd to stay with a multi trip policy but it now stops at 65.
Review by Esther Rose
1Cover Insurance is the best Travel Insurance
They are easy to contact response write away.
and they are specific of your needs.
The cost is affordable and you are insured in high standard.
Review by Kirsty Rae
My daughters and I use 1 Cover all the time now as I find you competitive, user friendly online, good follow up email system and my daughter claimed a few years ago and the support and ease and speed at which claim was handled was so professional, fair and easy.
Review by Kevin Cummins
I returned from PNG 14 February. Rang 1Cover on Monday 18 February (very helpful, caring lady) then submitted my claim. One week later I received advice that my claim has been approved and my refund is on its way into my bank. Fantastic service.
Review by Nora Johnson
The staff that I spoke to from quote to purchase were very helpful and thorough. Quick resolution to my claim thank you.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.