What's Covered?

• Transport Disruption: If your pre-paid transport is cancelled, delayed, or rescheduled for a reason outside of your control and you are delayed for at least 6 hours, we will reimburse up to $200 for reasonable additional meal and accommodation expenses; and up to $200 for each full 24-hour period that the disruption continues beyond the initial 6-hour delay.

  Terms and conditions, limits and exclusions apply.

Please see PDS for full details.

what's not covered?

• You missed a connecting flight or transport service where the stopover, layover, or connection originally scheduled on your itinerary was less than 4 hours.

• You can claim your additional meals and accommodation expenses from anyone else including receiving compensation from another service provider.

• Your claim arises from the financial collapse of any accommodation, tour, or transport provider, booking agent, or travel agency.
• Your claim arises directly or indirectly from an act or threat of terrorism or civil protest or unrest where the military or armed forces have seized control.
• New flights or other transport costs or upgrades for you to continue your journey.
• Before your period of cover commenced, you were aware of any reason that may cause your journey to be cancelled, delayed, diverted, or shortened.

• The out of pocket expenses you have paid for, are or on behalf of any other person, unless that person is also an insured person named on your certificate of insurance.

Terms and conditions, limits and exclusions apply. Please see PDS for full details.

Find out what else travel insurance covers here.   

You're Covered

• Flight Cancellation: Flight Cancellation: Jane books a flight to Bali, but when she arrives at the airport the airline delays the flight by 12 hours due to severe weather. With Travel Delay Expenses cover, Jane can claim her additional meal and accommodation expenses which she wouldn't have been expected to pay, had the reason for the claim not occurred.
• Natural Disaster: While John is on vacation in Fiji, a sudden natural disaster (like an earthquake or hurricane) strikes the area, forcing him to evacuate and cancel his accommodation. John can claim expenses related to the additional emergency accommodation..
• Missed Connection: The Watson family experience a delay on their first flight, causing them to miss a connecting flight, that was scheduled for 6 hours after their initial flight was due to land. Their travel insurance provides compensation for additional accommodation and meals which they wouldn't have been expected to pay, had the reason for the claim not occurred while they wait for the next available flight.

Terms and conditions, limits and exclusions apply. Please see PDS for full details.

You're not covered

• After his initial flight was delayed by 6 hours, Ben misses his connection, which was originally scheduled to be a 3 hour long layover. As the planned layover was less than 4 hours he is not covered.
• Sarah's flight was cancelled because the airline she was flying with went bankrupt. She is not covered as we do not cover financial collapse or insolvency of travel providers.
• Hannah's flight was delayed by 10 hours, whilst she waited for her new flight, she paid for her friend Ashley’s meals who doesn't have insurance. The cost of the meals for Ashley are not covered under Hannah’s insurance as Ashley is not named on Hannah’s certificate of insurance.