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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Used 1Cover a number of times-first time claimed

I have used and recommended 1Cover to family and friends, however I never have put a claim in till now.
You cant really review or know a company until you see their support and service. My flights were messed up coming back from the USA, so I put a claim in for my accommodation and within 1 week it was resolved "without fuss". I had all my documentation and evidence which made it so easy. Its good to see when you genuinely have a claim, that you are looked after.
I am again travelling overseas in September and have already bought another policy with 1Cover & have no doubt in recommending.

Best value product out there

I get this cover every year for our family snowboard holiday. You won’t find a better product out there. Online purchase is very easy. Benefits is excellent and price is great.

Disruption of Journey On Overseas Travel

Pleasure to deal with, provided money back for a day of lost travel while travelling to Italy from Australia and missed activity. Very impressed.

Prompt, excellent service

We have used 1Cover Insurance on several occasions. This has been our first claim. The customer service was excellent and the prompt settlement of the claim exceptional. Many thanks.

We have a straight forward claim and 1Cover won't pay it

My family and I have used you more than 20 times, having not claimed before we didn't know if you were any good, now we know. We will never use you again

Great communication and very helpful

Claimed for cancellation expenses due to family death. Claims were very helpful and communication was excellent. Highly recommended!

Travel insurance claim

Very pleased with the kindness and efficiency in which 1Cover handled my claim due to a cancellation to a trip to Bali due to a medical condition in my foot

Overseas travel claim

1Cover insurance were excellent when I needed help on my last overseas trip in 2018, they were kind , helpful and took care of all claims in a smooth and timely way. Thank you.

Peace of mind

Travel insurance is a must when travelling. Although we have never had to make a claim, buying travel insurance was a simple process and gave us peace of mind if anything did happen. We witnessed others having misfortunes, either pick pockets or health issues, so we felt we had done what we could to protect ourselves as much as possible.

Reasonably priced cover

The 1Cover Comprehensive Travel
insurance policy offers the protection I need when traveling for a reasonable price. Their medical coverage is especially good.

Good value for peace of mind

Although we have never had to make a travel claim, we rely on 1Cover for total peace-of-mind when travelling as a family.

Claim dealt with efficiently.

Lost my passport. Needed multiple emergency flight revisions and was stuck for a hotel room in Paris so it was expensive.

Claim was processed efficiently and within agreed timeframes.

Wouldn't recommend

Very easy to organize this insurance, and reasonably priced, but difficult when it comes to a claim. It appears that you need to prove ownership of anything that you claim for in the event of loss or damage, so unless you have kept all your receipts don't bother to claim. When we found this out after making a claim, I went through everything that I took away with me and found that I would not be able to prove ownership of anything I took with me.

Excellent

My wife was recently unwell while travelling in the US. After spending less than 24 hours in an ER we received medical bills well is excess of $20000US. 1Cover took care of everything with the minimum of fuss.

excellent service

We have used 1cover for all our travel insurance previously. Unfortunately this trip we became ill and had to submit a claim. The claim was easy to submit on line and was processed quickly. We were advised by email and SMS all through the process. Highly recommend 1cover.

Travel Insurance Clain

Had to submit a claim which I did on line. Very easy to use. Submitted claim and within 10 minutes had an email to say claim approved. Wonderful service.Will be using 1cover again and recommending it.Many thanks.

Claim rejected- on poor grounds

Mobile stolen out of my bag whilst overseas. Overall process handled terribly from the initial call I made to lodge a claim. I submitted an online claim with supporting documentation, and claim rejected on unjust grounds that bag was left unattended at time of phone being stolen out of the bag by me, when my husband was with the bag and he was dual name on policy! I am taking official complaint to Ombudsman. Unprofessionally managed by 1Cover. Very disappointed after I've used them numerous times. As they say " you pay for what you get" There's definitely better providers and products on the market!

Awesome cover

I brought this cover as I heard it is the best travel insurance and it also came with a decent price and coverage of possible medical emergencies making it good money value.

Claim experience

I had no issues at all. Submitted all requested documentation and was approved very quickly without any issues. Will use you guys again.

Travel insurance

First time using 1cover , and will definitely be the last .This company will give you umbrellas when the suns out but taken them back when it rains . Absolutely disgusted with there service. Be very very careful and read the fine print, don’t assume that you will be covered . I have told many people of my experience with this company, and will continue to do so . Would not recommend to anyone.