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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Only one claim - but the treatment was the best!

On the trip I've just completed I had no problems, but a year ago my passport was stolen while I was travelling in South America. My travel agent was beyond excellent - and so were 1Cover. My claim was dealt with quickly and easily, and I recommend 1Cover for travel insurance needs.

Quick and easy

Not had to clain, but happy with the value for money and how easy to navigate the online application is.

Excellent service

I have used 1 Cover for several trips I have undertaken and each time the service has been good. The cover supplied was equivalent to others who were asking for higher payments to cover the trips.
I will be approaching them again should I require insurance again for my travels.

This is the best cover ever.

My wife and I have insured with 1Cover on our world travels for a number of years now. We found them to be very convenient, very professional, and very efficient when it comes to claims. We strongly recommend 1Cover travel insurance for everyone and anyone contemplating travel insurance. They have lovely staff to deal with.

Always a staple when travelling

Great prices but I know the claims are great. Why skimp on something when your unsure they will even pay out. I don’t even shop around anymore, I may save $10, but I’d pay that and more for piece of mind.

Came through when we needed them

We had to cancel a trip to the Canadian Rockies with Globus due to health issues. The supplier pointed out that we had forfeited the thousands of dollars we had paid since we apparently had not read the small print on page 142 of the brochure they had not sent us. Luckily we were with 1Cover who paid up with minimum of fuss. Cannot recommend them highly enough. I don't know if they are the cheapest, but they are certainly the best value.

Easy and cheap

Had no problems receiving the cover I required. Not sure if the extra cover for car insurance was required. Most car rentals required more cover.

There if we need it.

We have just returned from another cruise and thankfully do not need to make a claim. Almost every cruise we have been on there is a medical evacuation. We have to keep in mind that could have been one of us. Very expensive!

Terrible claim experience for a basic small amount

be careful choosing 1cover. had an awful claim experience. They will try and find any clause not to pay you

Easy to organise online and quick confirmation.

1Cover appeared to be excellent value for money and organising cover online was easy. Thankfully I did not have to make a claim.

Happy with service.

Great customer service.
Didn't need to claim but would go with them again.
Was recommended them from a fellow traveler at work.

Excellent

1Cover is a great travel insurer. Have used this service multiple times, and have no issues. Easy to contact.

cheap premimum

We have utilized your travel insurance 3 times. We found your premium to be cheap . But till now we didn't have any claim experience.

Great Customer Service

Luckily we didn't get stuck in Bali so didn't need to claim, but twice I did need to call them - once to change details, and the second time to pre-empt a possible claim.

Both times I got through to speak to someone within a minute which is amazing given they would have had a high number of calls to deal with at the time from the Bali volcano issue.

Fantastic company to deal with.

Whenever I travel, I have always insured with
1Cover. I have never had to claim until recently. Due to a family crisis, I was unable to go on my European River Cruise. The staff were absolutely wonderful. They were caring, understanding and assessed my claim quickly. I highly recommend
1Cover and will continue to use this company with great confidence. Thank you.

Unbelievable

I needed to submit a travel claim due to the death of a family member. I completed the form online and the money was refunded within 1 day. I can't spak more highly of 1 cover

Deliberately misled - watch these guys!!!!!!

I recently purchased travel insurance with 1 Cover Insurance. The policy stated that I was covered for flight cancellations. Unfortunately my flight was cancelled due to volcanic activity in Indonesia. When I called to enquire about making a claim I was advised that the policy was invalid. I was advised that 1 Cover had stated this on their home page however there is notification to this affect and I have taken screen shots to prove this. At no time during the purchase process was this advised and despite the policy not being valid I was still sold the insurance.

This is clearly miss leading and a breach of contract.

Bali

I was in Bali when the volcano started to erupt and the airport shut , so I was stuck in Bali so I contacted 1Cover and explained everything and they were very understanding and a great help, which gave us peace of mind that we were covered . Thanks very much.

Easy and quick to purchase

The website is very easy to follow. The policy I chose had everything I needed, plus more. Very competitive in price. I would definitely recommend 1 Cover, and will purchase from them again when I take my next holiday.

Good Cover, but require you to send your credit card details via email

I've used 1cover for many years and had a great experience with them. I recently had to extend my trip and therefore my cover. The only way to do this is by calling their Australian number or email. I tried calling the number, but their call centre was very busy, so I emailed. It was easy enough to request to extend my cover, but when it came to paying for the additional cover, the only option was to send my credit card via unsecured email. I had no choice but to comply, but I will not be using them in future, as I do not feel they take my privacy seriously.