See what our customers have been saying on Compare Travel Insurance.
Review by Phillip John Vatau
Had to quickly arrange cover for my family who flew to the Pacific Islands so I jumped online & was amazed how easy to quote and read the policies were. Written clearly with no jargon - it’s the reassurance I needed when taking out cover for my loved ones. I will definitely be returning for the next trip :)
Review by ellen cox
Have been using 1 Cover now for a few trips away
so far No problems.Thank You.I would recommend
1 Cover to my Friends.
Review by Jack McPhee
Found these guys as excellent. I was able to negotiate Agung cover directly with them due to a mix up Have used before and will use again. Great customer follow up from 1Cover
Review by Grant Wynne
We took out travel insurance mid-trip as we decided to go skiing. 1Cover promptly replied to my emails and provided a reasonably priced policy.
Review by David Harewood
After my partner and I were catapulted onto the road at 60km in Cambodia we called you as we arrived at the hospital. The person we spoke to was not only sympathetic but super re-assuring that we were in good hands and that 1cover had our backs and would not only take care of the bill but also would be reviewing our care to make sure it met AU standards. We were fortunate that our injuries did not require a hospital stay and we were able to complete a modified version of our holiday. Thank you so much! We really appreciate your service!
Review by Lukn
1Cover helped me out with just a few questions. Overall they were very helpful and helped me out very promptly :)
Review by Tom Campbell
The ease of the online application was notable. In particular, the inclusion of pre-medical conditions information in this format was very efficient making it more likely that we will use 1 Cover for our next trip.
Review by Shona Allan
Once again thanks for your great value for my insurance cover to Bali. Being over 73 years, I have had no problems, only once, having a claim, all was done very quickly and professionally. I will definitely use your services again.
Review by Kevin Cummins
I took out a policy for a cruise to Vanuatu and New Caledonia in 2018. The Cruise Company cancelled the cruise. I telephoned and was advised that I could transfer the policy to cover a cruise to Papua New Guinea in March 2019 if I sent an email asking for the transfer. I did this and received an email saying I could not transfer as the policy had to be used within 12/12. I responded by email and have not heard anything since. I am sitting, waiting in limbo.
Review by Lynette ROBERTS
We have dealt with 1cover for many years with total satisfaction until now although we have had many policies with them this time they refused to cover my husband for pre existing medical for up coming trip to Hawaii his conditions are very stable no changes and they covered him last week for a trip and cruise we did, can't except their policy changes because it is USA. No loyalty in this industry anymore.
Review by Kerry Hawkins
Excellent value for money.
Didn't need to use luckily, but I found all communication respectful and reassuring. Thank you.
Review by Susan Hepp
I took out medical cover for my trip to Bali. I was told I couldnt get further cover due to the Agung volcano situation. I just want to say that there has been no further problems with the volcano since that initial situation in September. I wonder if you can somehow review the situation with insurance to Bali now and step up to what is actually happening. Bali's tourist trade has dropped dramatically because of this. Most areas are safe to be in. And there is a clear exclusion zone which can be specified.
Review by Robert Rayner
just knowing i had good sound cover for all my requirements including rental car cover made the holiday so much better. thanks 1Cover
Review by Michael O'Neill
A small amount to pay for the peace of mind when hiring a car and their $3500 excesses; not that I had to claim to justify that state of mind.
Review by Lubna Audisho
We were going to Sweden. Had only 1 stop in Thailand where my 18 month old got sick. Had to rush her to the hospital there. I didn't have a phone on me so the hospital contacted 1cover on my behalf. They kept reaching out to me and keeping in touch. Paid the hospital bill and booked our flight back home as the dr said we need to get the little one back home. And they paid for our return cancelled tickets. They also called to check on my little one when we got back home. That's how service should be.
Review by Ane Victor
I had no intention to claim but when I called to say that my daugter was stranded in South Africa, your call centre gave me the most cold hearted response you could ask for. No way I’ll ever buy anything from you.
Review by Linda Ball
I have always used 1cover whenever I travel.I have never made a claim until now & even though I submitted a claim over a mth ago I have still not had any reply. I'm disappointed with the lack of response
Review by James Duff
The claims process was a breeze and the customer service got back to me very quickly - which was very handy considering I was in a foreign country.
Only thing was my plan covered less then half of the item that was stolen from me.
Review by Gary Gardner
It was unfortunately necessary for me to fly home because of a family emergency. My subsequent claim under the Policy was handled quickly and efficiently on-line with no fuss. First class service!
Review by Nathan Lewis
The entire process was easy, efficient and processed faster than i thought it would be. Extremely Satisfied with the service
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.