See what our customers have been saying on Compare Travel Insurance.
Review by Victoria Rose
Great customer service team, and never had to wait long to speak with someone. Good value for money. Great company!
Review by Dean Chappel
Have taken out two other policies for upcoming trips but not with you because others have quoted lower prices with same cover. Loyalty means little these days.
Review by Virginia Aghan
No advice re Bali insurance, no response from managment despite following complaint procedure. Purchased insurance in October, no advice or offer to repurchace in November.
Review by Graham Bower
We were travelling Hong Kong to Sydney via Singapore. There were issues with plane in Hong Kong we missed our connecting flight in Sydney and had to rebook next day plus overnight in Sydney. Tried to claim $600 told not possible because technical issue. Disappointed with service
Review by Teresa VAN KALKEN
I didn't go on my Bali holiday, due to the lovely 1Cover not covering me for the volcano and not warning me as a pop when I purchased the insurance. Just after buying my holiday. Will never ever use this company again. Need to be more upfront when it comes to paying for cover.
Review by Rebecca Dick
Very disappointing Travel Insurance. Did not cover any travelers for the one week delay stuck in Bali. Accepted our money on 15 October for travel insurance and not once sent an sms, email, no notification that while in Indonesia we would not be covered for any delays due to Volcanic disruption. When applying for travel insurance I put that I was traveling to Indonesia but apparently there was a tiny warning on the front web page, missed by thousands of travelers. Very poor form. The reason people take out travel insurance is for this very reason. Will not use again, and will never recommend. Very disappointed!
Review by David
Only ever claimed once, and got full support and followup, I would recommend to anyone and do often, great company
Review by DAIANA WALKER
Wanted to share my quick and easy experience to purchase comprehensive travel insurance online.
Very friendly outlay and would highly recommend to others...go 1Cover!
Review by Belinda Woolaston
Order online it was great. Even when i made a mistake customer service was able to help and fix it.
Review by Marina Palisi
Whenever I travel I ALWAYS choose 1Cover. I have had other insurance quotes, some cheaper, but prefer 1Cover had more inclusions.
Review by Jack McKenzie
Have used 1 cover on many trips and haven’t had to make a claim as yet but the process of getting insurance is quick and simple and good price.
Review by Ashley Smith
Travelled to Bali with the mountain situation that was going on. I rung 1Cover to ask a few questions and the person was very helpful.
Review by Cloey Peters
Terrible customer service. Called to enquire about how to make claim and got laughed at and told there was no point in making a claim at all. Had all of my cards stolen and fraud on my card and no funds left while overseas. Shrugged off to the point where I will never deal with this company again. Great until you need to make a claim. Ended up making claim through partners travel insurance who were more than helpful and assisted me straight away, I felt like a burden with 1cover and that was the worst part. Extremely disappointed.
Review by Yen Nee Liu
The process to obtain a cover and pay for the cover online was easy. Didn't need to do a claim, unable to comment on claims experience.
Review by Ian Stephens
1Cover offers travel insurance in a variety of packages, eg. can purchase just medical without lost luggage, cancellations etc. Personally I find this suits me very well. I have used 1Cover a number of times and have been quite satisfied and had no problems with the 2 medical claims I made. I find their prices very reasonable, also the fact you can extend your coverage online if you need to. I will use them again.
Review by Barry Ziegler
Travel insurance claims with 1cover are easy to submit and the claim process is fast and efficient
Submit receipts and within a few days 1cover process claims
Have been using 1cover for over 7yrs and are brilliant unlike previous insurer QBE who reject every claim
Fortunately insurance ombudsman resolved in my favour a claim with QBE
Review by Jane Pettifer
great price, great peace of mind. didnt need to claim but the hire car is covered too if needed. always use 1cover !
Review by Arthur Birch
It seems that while I've not had to make a claim yet that its better price than most quotes I've ever had
Review by HELEN CHURCHILL
I shop around every time I travel and always end up using 1Cover. This is related to cost but also the level of cover for the price.
They emailed me the day before the end of my trip to ask if I needed to extend my cover. A nice touch and would be useful under some circumstances. I would like my name to be kept on file so that a small discount could be offered for repeat business- that would also be a nice touch. It would not be difficult to build that into your program.
Review by Kevin Bartlett
It is a disgrace that after just finishing one cruise with your agency that you can change your acknowledgement of decreed medical practitioners knowledge to a few questions over the phone to deny policy requests
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.