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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

In a hurry

Excellent customer service over the phone nothing was a problem. They organised cover for a friend coming for Christmas visit from the Philippines in less than 5 minutes.

Great claims systems, customer service only good

I tried calling 1cover from Germany multiple times and the office hours were very limited and the response to my Email very late so that I never got my answer as I needed it. The lady on the phone was nice and helpful, but gave me wrong information about opening hours that day.

The claims experience however was easy and great. Thank you

Affordable insurance with great customer service

Thank you for your insurance products, our family will continue to insure our holidays knowing that we are extensively covered, the ease at which you are able to claim is very much appreciated.

Waste of money

Very bad, waste of money. What's the point if you do not pay if I have claimed, very upset customer .

Reasonable rates. Speedy service.

Many thanks for your efficiency.I always use 1Cover after a bad experience with Cover More. Have recommended you many times.

Straightforward and timely claims process

Customer service was efficient and timely, this was our first ever claim after using 1cover regularly over many years. Good value for money.

change of insured when called home and not being able to change insured name after initial contract

my daughter and I(68) where the initial drivers insured. My daughter (35) was called back to WA from NSW and I was unable to add or change the insured name to my wife (67). This was an inconvenience for us as we wanted to share the car separately.

Never had to make a claim.

Cover was OK. Looking at more cover for 8-day cruise in May so will make contact at appropriate time to check out requirements.

nice and easy

Easy to purchase and price was good and competitive.
did not have to claim so cannot comment on the claiming process

Excellent customer service

Excellent customer service. Answered all my questions and gave me options. The customer consultant even gave me time to assess the options and rang me back at an agreed time.

Making a claim.

Excellent service. I had to call a few times regarding if i could make a claim because of the bali volcano. When i got home and lodged my claim it was processed far quicker than i thought and received my refund very promptly. Would recommend you to family and friends. On my next overseas holiday i know which insurance company i will be using.

Longer cover

We are now fast approaching retirement and would like to get an annual cover for multiple countries as our travel plans are frenetic. We might be sitting quietly and decide to go away for a few weeks without too much thought. A plan that is flexible without country limitations for the over 60s would be fantastic

Good value, easy to organise

While I can't comment on the claims side, I found taking out the cover was easy to understand and good value for money, would use again when travelling next.

Easy to use

good experience booking the travel insurance and although I didn't require claiming anything it gave me peace of mind.

Easy and affordable

Online insurance with 1cover was so easy to use,it was insurance in a few easy steps.They give you a quote,and thoroughly explain what you are covered for.I would use their services again for future travel.

Fast and caring response, invaluable advice

Ill in Tokyo, the 1cover team located the nearest hospital, arranged translation and repeatedly checked in on condition. Wonderful.

Easy to orgainse travel insurance cover

It was easy to locate and setup my travel insurance cover for my latest trip. Within minutes I had booked my cover and the price was really competitive.

Why waste time shopping around ?

Many trips have proven 1cover is affordable (for a necessary travel item), easy to arrange and came through when claiming.

Excellent!

Easy and affordable travel insurance without hassles and we have used 1Cover many times, evening claiming was a breeze on one of our trips.

Worth the purchase

OK, so we didn't need to use the cover (which is a good thing), however, I'll still recommend this product.It is by far, the most comprehensive and cost affective cover available. Most insurance policies exclude anything to do with terrorism events, so if you're unlucky enough to get caught up in an attack, medical costs etc are excluded but not by this policy.We are planning another overseas trip later in 2018, I'm not even going to bother getting quotes from anyone, I'm just purchasing this policy again.