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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Very good claims process and payment

Was sick overseas made a claim when I returned very easy process was emailed the next day saying it has been approved and will be paid within 5 days. Highly recommended

Travel Insurance

1Cover is nothing but the best, in all the years we have been traveling know we have peace of mind and the one and only time I did have a claim it was handled quickly and easily. Thanks 1Cover.

Great service

I have used 1Cover travel insurance numerous times, and am always very impressed with their customer service when I have a question. Most recently I had to change the dates of my trave insurance, this request was easily accommodated and quickly resolved by a very helpful customer service agent

Not so good

I am visiting Australia and have only just been able to access e-mail and find that my original policy expired a day or two ago and when I asked for renewal I was refused. When I asked to start a new policy, I was refused because I am in Australia.

A Customer

Happy with the cover. Didn't need to use it, but was happy with the follow up of our policy

A great company to deal with.

We have been more than happy with the travel insurance policies that we have purchased over the years with 1Cover. Great customer service and hassle free claim service.

Kept in touch

Fortunately we did not have to use our travel insurance but I was pleased to be asked if we were extending our holiday. If we had decided to do so I probably would not have thought about extending my travel insurance. Thanks for jogging my memory.

Great trip

Great price for travel insurance they seem to cover everything although did not need to make a claim. Knowing 1Cover was in the background gave me confidence about enjoying my trip.

Was pleased that existing medical was covered by paying extra.

Easy to deal with over the phone. As some other companies did not cover my particular existing medical i could not compare "apples to apples"

Travel insurance for older people

We very much appreciate your company providing travel insurance for healthy older people at a reasonable cost. Your excess figure was acceptable. If it had not been for your company, my husband and I would've taken the risk of travelling without insurance. We are glad we did not have to.

Above and Beyond

We were recommended 1Cover by a family memeber. They went above and beyond my expectations and would highly recommend them

10+ Years with 1Cover, last experience was deplorable !

10+ years of continuous travel insurance with 1Cover, and I am bitterly disappointed in the outcome of my last claim. Suitcase damaged during travel worth over $200 to replace and only received $4.60 back from 1Cover. What an absolute joke. It would take some serious consideration to ever use you again.

My 1Cover experience

I have been a long term 1Cover user. My family trip to Japan involved a skiing accident with my daughter. The service I received from the company was amazing!! From the first phone call I was looked after and given options about getting home. The constant phone calls to see how my daughter was and then even when we returned home I had another call to see how we were. The true test was how quickly would I be reimbursed for my costs. I was blown away in 2 weeks all done and dusted. I tell everyone that is going overseas to use your company....I am a big fan :)

Understanding and patient.

1Cover people are so helpful and understanding. I felt that at a time when I was quite vulnerable, there was no pressure to send in documents and get the claim over. The quickly processed claim was painless.

Easy claim process and fast settlement

Our recent claim was actually a positive experience. The website is very easy to use and I was able to claim for several different items very easily. The claim was paid very quickly with no additional information being needed. I have already purchased two more policies for upcoming trips due to the excellent service and value for money.

Pleasantly surprised

I had a scuba diving accident in Thailand and was quite ill. I assumed the claim would be difficult but it wasn't. Communication was great and fully covered
Thank you

Best Travel Insurance can buy in Aus

Almost every customer service rep was really great. Easily extendable, especially now with ability to do it online. Unfortunately I had to make a claim for the first time in many many years of frequent yearly travel and 1cover made the process painless.

Excellent

I have never had to use my Travel Insurance before and I contacted them supplied everything they needed and was reimbursed within days. Amazing service will never use any other travel insurer again. Thank you very much

Coverage without bother

I was able to apply for the cover easily, see what coverage was available to me and process the application without incident. What I most loved was that 1Cover did not then bombard me with emails and messages about the cover and other services. Brilliant. I obviously know what I have as I requested it and paid for it...I do not need to be constantly reminded and updated about the cover. Ta

It is difficult to make a constructive review.

I have never made a claim, therefore it is not possible to give any reasonable rating of your performance. 1Cover has always been extremely efficient in answering queries and providing quotes.