See what our customers have been saying on Compare Travel Insurance.
Review by Ann Yulo
I had great support from customer service and fuss on my claim. I will not hesitate to tell friends and family to use 1cover for travel insurance
Review by Peter Smara
Hang on to your money and avoid this company like a pandemic. Paid extra cover for my son with an existing medical condition to be covered for a Europe trip for June 2020. Our policy was taken out in December 2019. Spent $780 for 6 weeks to not be covered anything relating to Coronavirus as excluded from their policy
I'm now looking at canceling our trip or rescheduling for next year. Airlines are changing their policies by waiving fees for date changes and travel vouchers for those wanting to cancel. 1Cover are not interested in assisting their customers even if wanting to make changes to travel dates, except if you pay for a new policy.
They are not answering phones nor responding to callbacks. I can just imagine if needed to make a claim how terrible their service would be.
Leave negative feedback if you have experienced similar experience wanting to cancel or change dates. 1Cover needs to be more accommodating to their customers in this unprecedented event.
My printed policy will be used as a substitute for toilet paper.
Review by Bel Catcheside
I took out a comprehensive travel policy for one year to support me in my global travel. When my laptop was stolen from my luggage in Vancouver, 1Cover found some PDS "fine print" to wriggle out of paying for my $1,500 claim. Then my entire bag was stolen in Mexico a few months later. Again, 1Cover found policy wording to support a non-payment for my claim. This was eventually overturned when I made a formal complaint, and I received some reimbursement. Both of these claim experiences gave me serious doubts about the coverage of my policy, especially if I was to need medical treatment while travelling. I lost a lot of sleep worrying that I wouldn't be covered by 1Cover if I fell sick during my six month journey through Central America. Based on my experience, I wouldn't recommend 1Cover, and I've been letting lots of other travellers know of what happened to me with this company.
Review by Larry Sellers
Travel cancelled as policy voided by pandemic. 1cover kept ALL money, uncontactable for 10 days, never replied calls/emails. RIP OFF!!!!
Review by Denise
Amazing support when we had to cancel our holiday due to unexpected redundancy. Staff were helpful, fast and efficient with our claim. We have used 1Cover on many of our trips and will continue to do so. Recommend to everyone.
Review by Dikac
After getting ill recently on my holiday, I incurred large medical expenses. I put in a claim online (quick and easy), not expecting to be paid. But within days, I received an email, advising me that my full amount (less excess) was being paid. Will definitely be using 1Cover for my next holiday!!
Review by Robyn Grisdale
1cover have been wonderful assisting with our claim. Everyone we have had dealings with have been friendly and helpful. We would highly recommend.
Review by Colin McGowan
I was very impressed with 1 Travels quick responses when I made my claim. I don't usually give a positive rating to insurance companies, but 1 Travel is the exception.
Review by Natalie Webb
Great value for money, claim process was quick and easy with no roubles at all. Will use again for our next trip
Review by Leonie Morris
We found 1Cover available to our phone call. We filled in the online form without problems, but had a problem trying to attach our various forms we were requested to attach to the online form. That may have been the form, or it may have been my capabilities on the computer. On phoning and explaining my problem i was given an email address I could attach the forms to. So much easier than the form. So I took photo's of each form and then sent them to my email and forwarded them on to 1 Cover.
Within approx a week they have confirmed our payment, although that could take up to 2 weeks to come through into our bank account.
Review by JMG
This was the first time I had used 1Cover and I am most impressed. The website was easy to use, very competitive rates and when it came to making a claim due to a broken leg, the claim was settled quickly with no complications. I will use this company again and recommend it to others.
Review by Sophie Mary
Statement policy emailed listed a $100 excess, they then doubled it when making a claim due to injury from skiing. Does not make it clear for purchasers.
Review by ken
Bought travel insurance back in November for any unforeseen circumstances such as Covid
Sorry we don’t cover Pandemics but we will keep your money goodbye ! Every other insurance company is covering if you took the policy out prior to Covid. not 1 Cover the most Un Australian Brand. Be careful
Review by Russell
My wife and I have taken out an Annual Travel Insurance Policy with 1Cover for many years and had reason to make a claim in 2020. The process was extremely easy and non complicated and my claim was processed in a couple of weeks (they were extremely busy due to the coronavirus), with the money appearing in my account a few days later.
Excellent service and a great travel insurance company.
Highly recommend.
Review by Michael
At a time when the industry is under immense pressure, my dealings with 1cover staff were both friendly and supportive. I appreciated the efficiency with which our claim was processed. Well done to the 1cover team involved.
Review by Bali Kong
After a very unfortunate accident i had whilst on holidays i was hospitalised needing surgery 1 cover insurance were there for me I cannot thank them enough.
They were very quick with payments regarding my hospital stay and surgery and would always follow up to see if i was ok, in my opinion without a doubt the best insurance company there is and i will keep using them and referring them for future holiday insurance
Thankyou 1 cover
Review by soph
I always get travel insurance. I have used different brands in the past. I have only had to claim twice in approx 15 yrs of travel, and both times it was with 1Cover, and both times they processed the claim really quickly and smoothly. It was simple to upload all my receipts on their page and I was really happy with the whole experience. I recommend them!
Review by Kylie
The last 3 years, have had 3 claims. Loss of items through to Accident/Injuries.
Always: Supportive. Efficient. Caring. Understand your situation and provide empathy. Cost effective. Available 24 x 7. Customer notes on file updated which ensure no frustration from our end when having to contact them. Never had a problem. Always use 1 Cover.
Review by James Kelly
I lodged my claim for reimbursement of medical expenses incurred on a recent trip to Italy and received confirmation of claim acceptance within same day. Payment is due within 14 days.
Review by Nicole Laura Orosa
When applying to be covered for travel, customer service is so helpful and polite!!
When applied for a claim, customer service was so considerate and understanding! They explained to me exactly what I needed to do without judging me or makeing me feel stupid!!
Just amazing service!!!
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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