See what our customers have been saying on Compare Travel Insurance.
Review by Christine M
Insurance companies really show their colours when it's time to claim, and I couldn't fault 1Cover when I had to cancel my overseas family trip when my daughter was hospitalised 3 weeks from departure date. Recovered all lost funds for flights, accommodation and concert tickets.
Review by georgia
I will never choose this insurance company again. I submitted my claim almost a month ago. They calculated my settlement amount incorrectly, and have yet to respond to my email explaining why the amount is incorrect. There is clearly a lack of concentration when reading insurance claims, because I stipulated everything very carefully in my description of the events that occurred, and provided all necessary documents. I am unsure why it is necessary to upload copious amounts of documents when they are clearly not looked through properly anyway. If they were studied correctly, it would be clear what the settlement amount should be. The response time is essentially that of a snail’s pace and it is very frustrating, especially because the customer service numbers that are provided are for emergencies only, so there is no one I can call to solve this simple issue on the spot. I am extremely dissatisfied and will be telling everyone I know to avoid this insurance company.
Review by Chris
I had to deal with a stressful family situation during my last trip. The empathy, professionalism and excellent customers service made my situation much better. I recommend 1Cover to anyone traveling.
Review by Kelly Court (klcrt)
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsive and kept be informed about the process. I can't thank you enough and would not hesitate to use you again and recommend your services to anyone looking for cover,
Review by Kelly Court (klcrt)
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsive and kept be informed about the process. I can't thank you enough and would not hesitate to use you again and recommend your services to anyone looking for cover,
Review by Robert B
I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as any you'll find and the value for money exceeds that of bigger companies. 1Cover will always be my first place for travel insurance.
Review by Max Boothman
They don't tell you that things depreciate and you will never recover the value of what you paid ... We lost a shoe and after the excess we got barely anything back
Review by Sally Asnicar
On the whole a responsive and reasonable TI company. The only issueI have is that if an airline cancels your flight and you're stuck somewhere through no fault of your own, 1Cover tells you to claim from the airline first. Fair enough, but the airline's compensation is measly and 1Cover doesn't cover additional charges for having to change connecting flights. So by the time you've deducted the $200 excess, there's very little compensation for out-of-pocket expenses from a delayed or cancelled trip.
Review by margaret collier
Good coverage of pre existing medical conditions price competitive.easy to purchase online website easy to use .excess is reasonable.great medical coverage with Covid.
Review by Michael Hall
I have used them for many years but have never had to put in this type of claim before, so one is initially somewhat anxious about the whole process. The clearly set out process clearly helped on this front as did their timely responses. The ability to upload and add documents later also eased the pressure on the whole process. I also thought that their emails having a named claims consultant very good as if one needed follow-up assistance it was there.
Review by Carla Baron
We are an older couple and travel insurance quotes are hard to come by or very expensive. We found 1Cover extremely competitive (in fact, costing us less this year for 6 weeks than for 4 weeks last year - both trips to Europe).
When my husband ended up in ICU 7 days before we were to leave, I contacted the company to advise that we would be cancelling and they were very helpful, advising me of what documentation I would need to supply.
Of course, we are disappointed not to have our trip but1Cover at least did not add to our disappointment. We will definitely look to 1Cover when next we travel.
I have already recommended 1Cover to at least five of my friends and will certainly continue to do so.
Review by Perry
Every single email you send takes up to 10 BD for a response. So if you are missing any information and ask a question then it takes up to a further 10 days. Rather than being able to clarify information required, the frustration in processing has you giving up. In the end I only requested accomodation coverage and ended up receiving half because the note said 2 guests when there was only one. The claim was processed before I was able to speak to the hotel for them to provide me with the correct receipt and again there was another 2 weeks of waiting. Would not use again.
Review by peter roach
Took out insurance in good faith but apparently should have read the fine print. My flight was cancelled for staffing reasons, not covered. Can only be for strike, riot, hijack, civil protest, weather, natural disaster or accident affecting your mode of transport.
Absolutely disgraceful, another sham case for the travel insurance industry.
Review by Karen Finch
The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but there was no need to worry. I was kept up to date regularly and all my correspondence with them was answered in a courteous and timely manner. I have insured with 1cover for many years and will continue to do so.
Review by Hana Bartlett
Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 days in the hospital. 1 cover was great, covered all medical costs, cost of flight changes plus extra empty seat ( for arm space) and extra accommodation for my travel companion.
Review by David Stiff
The last hassle that you need when your partner becomes sick just before you are to go on holiday is to worry about will the travel company honor their obligations. Needless to say, 1 cover was great to deal with and kept us informed of all that we needed to do.
Thanks.
Review by Shane Abarca
Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very responsive and help with communication via email.
Review by David Rowbotham
We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cancel about one month out from travel. We did get some money back from refunds but were still out of pocket more than 50% of the holiday cost. We submitted a claim for a substantial amount to 1Cover. We were asked to provide two forms. A completed doctors statement and a statement of refunds from the travel agent. Once we provided those forms the claim process was quick and easy. The whole process was completed on line. We were paid in full about month after submitting the completed claim. We are extremely pleased with the claim and payment process. When we took out this policy it was the cheapest we could find on-line. You are always a little nervous about this but, as it turned out, we need not have been. I can recommend 1Cover.
Review by nicole korolis
Claim process so simple and easy.
customer service went above and beyond to make sure my family and I return home safe. Would definitely recommend.
Review by Glen Wilcock
Lodged a medical insurance claim which was simple and straightforward. Claim was processed quickly and was straightforward to get. Service was excellent
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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