See what our customers have been saying on Compare Travel Insurance.
Review by Janette Williams
We required assistance immediately and 1cover had great staff to assist us 24/7. Thanks for getting us home quickly with a broken leg that was a freak accident
Review by jez
After returning home, I made a claim resulting from an injury. The process was easy and quick. Great service. I would recommend.
Review by jas
Please beware of this company I had previously heard negative feedback from other prior to using this campany but ignored it and out come was not good for me… I had got unwell while in Thailand dealing with this insurance was an absolute night mare got hand balled over from person to person had to chase them around my accommodation was finishing in 2 days I had to pay and find else where in my poor state they could not care less! In regards to my flights they went ahead with out my permission changed my flights to a date that suited them no confirmation with me. In all was a hell of an experience dealing with this company I would strongly stay away from them.
Review by Lynette Irene Perry
Like all consumers, I did shop around however, 1Covwe still came out on top with what I was looking for in travel insurance.
I have used 1 cover from memory around at least 6 or more times, over the years and have always had full confidence in what they stand for. "The Customer"
Review by Chris Holender
Easy to purchase and very clear on travel coverage in clear wording. Easy to purchase online and very easy to navigate.
Review by Martin James
1Cover's price for a short Australian holiday was great value. Unfortunately, this was the first time I had to make a claim, after many trips. The initial claim lodgement was easy, but there were at least two requests made for extra information (a credit card statement and banking details) that could have been covered initially with a clearer checklist of documents required. Each time, i received an email that my information had been received, but it could be another 10 days before my claim got to the top of the pile again. 1Cover didn't dispute the claim, but I felt the procedure could have been streamlined. Even so, I'd use them again.
Review by Min Han
ICover promptly reacted to our report of accident and they have followed up with timely advice all the way till now. So I don't hesitate to recommend this travel insurance company to anyone who is thinking of going overseas.
Review by Nihal S (KuroRyuu86)
Cheaper BUT better, Easy to make a claim, Payout was Quick. Customer Service replied back in 24 Hrs. Fantastic. Will use this service again.
Review by Brett Reynolds
Yes I had my claim paid. The process was extremely painful and frustrating. I uploaded all my documents onto the online system, only to be asked to email them in. Then a different document, then another document. A very drawn out and painful process.
Review by KatherineG
Purchased when holiday was booked. Easy to purchase. Piece of mind. Grateful not to have used it, better to be safe than sorry!
Review by Julieanne
I chose 1Cover for cruise travel insurance. I read the PDS and was happy with the extra things they cover in comparison to other cruise travel insurance policies. I am glad I read and compared policies because our original cruise itinerary was changed due to the weather. I claimed 3 missed ports. The process was quick and easy and could be done using my mobile phone meaning I didn't need to wait until I got home. My claim was processed and accepted within 48 hours and payment into my account within 2 working days. I highly recommend using 1Cover
Review by Marie Cloughley
I subm itted a claim and I showed how much came out in AUD. However 1Cover used their own 'exhange rate' and reduced it massively. I had to submit the same information at least 3 times and was treated like my claim was not legitimate. The excess on every seperate claim is also criminal. I will not longer take out Travel Insurance and will just use the complimentary Credit Crad Insurance. It is not worth the headache or the money
Review by Chris Burns
We had to cancel our planned trip due to a major health issue. The claim form was clear, it was easy to upload documents. I was contacted promptly when clarification was needed. Our GP also commented the form was easy for her to complete. The claim was finalised promptly. Very different to the experience I had with another company durin Covid-19.
Review by Philip Lynch
Rampant inflation in Argentina resulted in a general strike grounding most airlines in Argentina in late Jan 24. Extra night at Gran Melia wasn't cheap, neither the rescheduled flight on 25 th Jan. My wife and I have travelled extensively and this is the first occasion we have had to make a claim. Never did I doubt 1Cover or the cost of always taking comprehensive cover. Full refund of our claim. Time to book another holiday. Happy Phil
Review by Nigel Abbott
Great cover at a competitive price, I had to make a claim due to being ill overseas. The claim was processed in 3 days, I was very impressed and will continue to use 1Cover.
Review by jfoley
I always use 1Cover for my travel insurance and being the first time I have had to make a claim. The process was easy and the customer service provided to me was outstanding. I can't thank Anthony enough for his help and support with requirements for my claim.
Highly recommend 1Cover for all your insurance needs.
Review by Chris Binns
As a regular traveller 1Cover are my go to, they're fantastic communicators, competitively priced and always dependable. Just wish they had some kind of incentive program to reward that loyalty, or even just a discount for returning customers.
Review by Greg Walton
Easy to arrange online and at
competitive pricing. Cruise specific policy options for our needs made the overall process simple. Thanks
Review by Jabulani
At first I thought the process was a bit over the top, but I fully understand the process. Responsive in their assesment. I will continue to use 1cover without doubt
Review by Janene Downey
We fortunately didn't need to use our travel insurance policy but it provided peace of mind for our travel to the USA - a country notorious for its high hospital costs. We used 1Cover on our trip to the USA last year as well and after reviewing other travel insurance cover options found that 1Cover provided a very competitive price with a high level of cover, so took out a policy this trip as well.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.