Don’t worry, you can get them back in minutes. Simply go to Policy Manager and follow these steps;
Our Policy Manager allows you to view your policy documents, add extras and add-ons, extend your policy, and change your details.
Login and view your policy details.
You can apply to extend your policy.
Update your policy and traveller details.
To extend a policy please follow these steps;
If you need to change your policy details, login to Policy Manager, and click "Update Details." Under this section you will be able to update traveller names and your residential address.
There are some exclusions, but you can check if you can extend your policy via the Policy Manager. If you log in and aren’t able to extend for some reason, you can get in contact with our friendly call centre.
Remember, your policy expiration date is based on AEST (Australian Eastern Standard Time).
We advise that you log in to the Policy Manager or contact us as soon as you know you need to extend your policy. Ideally, you should do this seven days (AEST) before your policy is due to expire). Once a policy lapses we are unable to extend it, and you will need to buy a new policy.
Pre-existing medical conditions will not be covered during the extended period of your policy unless it/they are automatically covered and you have not been hospitalised, including day surgery or emergency department attendance, for that condition in the past 12 months.
This is regardless of whether your pre-existing medical condition was covered under the original policy or for any condition you suffered during the term of the original policy.
A pre-existing medical condition is something that must be disclosed when you’re purchasing travel insurance. Find out what they are and how they affect your travel insurance.
You or someone you’re travelling with is going to have a baby…so you’ll need to find out how travel insurance works for pregnant women.
Repatriation is the process of returning a person home after a medical emergency or at worst case death. Being covered for repatriation is important, so read the ins and outs.
It’s important that you have all the right vaccinations before you travel. From malaria to meningococcal, find out what you need to know about vaccinations and travel insurance.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE – Australia, principal place of business at Level 19, 20 Martin Place, Sydney NSW, 2000. 1Cover's postal address is PO Box 6798, Baulkham Hills, NSW 2153, Australia.
AU
NZ 