In the unfortunate event that your travel plans have been affected by the Coronavirus, there are steps that you can take to recover your pre-paid expenses.
Many travel service providers are offering penalty-free options for customers to amend or cancel their travel arrangements due to Coronavirus.
Don’t delay. There might be a cut-off date that you need to reschedule flights or travel arrangements, so check with your booking agent, airline, or accommodation provider.
Get organised. While you are trying to obtain refunds or change travel arrangements, it helps to have your booking reference handy at all times, including the date of purchase. This will speed up any processes.
Refund and travel rearrangement processes will likely differ depending on when and which company you have booked with, and which destination you were travelling to.
Understand the Coronavirus. There is a lot of information and resources in relation to the Coronavirus, which includes a lot of false information about the virus. We recommend authoritative resources such as the World Health Organization (WHO), which provides advice to countries and individuals on measures to protect health and prevent the spread of this outbreak and answers frequently asked questions.
Australians should visit smartraveller.gov.au, the official advice site for Australians living and travelling overseas. You can subscribe to your destination and our news and follow us on Facebook and Twitter to receive latest updates on the situation as they occur.
New Zealanders should visit safetravel.govt.nz. The official advice site for New Zealanders living and travelling overseas. Register your travel plans so the government can account for your safety and wellbeing. You can subscribe here to receive updates on travel advisories.