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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Didn't have to use it.

When I first applied for insurance, 1Cover was easy to do for my cruise insurance. I did not need to use insurance whilst I was away therefore no rating.

Happy insurer

I have used 1Cover for many years and have been extremely happy. Although I have never had to make a claim, I have heard via word of mouth that its a positive experience.My only issue I would say is, having been a long time user of 1Cover there are no benefits. No discount is offered and I travel multiple times a year.

Very poor service

Our flight from Port Macquarie was cancelled by Qantas with no reason given. As we had a connecting international flight we had no other choice but to drive 5 hrs immediately after receiving the text message. As we were driving my husband contacted 1cover to be told that we could not make a claim unless the flight was cancelled due to the weather. This was very incorrect information as we have re read our policy. We were already stressed and this additional misinformation only made things worse. Our family travel frequently and we will never use or recommend 1cover again.

Speedy. Professional

It was a hassle free claim experience. I didn't have to wait long for my money back after I had a fall the early morning of my cruise. I contacted 1cover right away and 4 days later the refund is in my account.
Thank you 1cover.

value for money

Whenever taking out 1cover insurance I have found staff to be very helpful, professional and friendly. The cover provided is appropriate for my needs at a cost that I consider reasonable.

1cover is all the cover you need

After comparing lots of travel insurances, I always come back to 1cover when travelling.
They have different levels of covers to suit your needs and if you are not sure, call them for assistance and the staff are helpful, friendly ready to answer your questions, they don’t put you on hold and have the answer in easy to understand terms

Only ever use these guys

Have had numerous policies over the years and never had a problem, even when we had a large claim when my daughter was admitted to the hospital there and taken straight to a sydney hospital. Excellent price, and I always keep returning

Good Insurance Cover

I never leave home without travel insurance and 1Cover has always been good. Just a note for those who are driving or hiring cars/ motorbikes... make sure you have an international drivers licence.. you will not be covered for any accidents unless you have an international drivers licence. Cheers

Extending Policy

Extending our policy was absolutely no problem. Very easy to arrange just a phone call. Confirmation email was received within a few minutes.

Reliable and easy.

Fast response times and great service, I had the trip from hell but they helped make it all okay.

Misfortune in Finland

Claiming with 1Cover was a straight forward process and conversing with them during the process was generally fast and always helpful.

Great Cover Great Price!!

Fast, quick and easy! Great value for money. Wouldnt use any other company, used twice and will again!! Quick online process which covered all our needs. Cheap to cover for whole young family and did it all in my own time!! No problems and can extend cover if needed

Great product for seniors

I have used 1Cover a few times when i travel out of Aus, and even though i have never had to use it, i had peace of mind knowing that i was well supported by an Australian product if anything was to happen.Thanks 1Cover i will continue to use your company as i travel in future days.

Always pack my 1Cover

1Cover is my 'go to' travel insurer. Just back from Tassie where my cover even included hire car excess.

Very friendly, helpful and generous; a bit confused at times

1Cover helped me after an accident overseas. The staff were very friendly, offered all sorts of help, and organised new flights for me and my son, including an upgrade to business for me. I was very grateful for their help and the kindness of the staff. The only problem was every time I had contact with them I got a different person, and was asked to send documents again and again, or asked the same things again and again. It seemed like no one was overseeing things or that it wasn't "case managed". It just became quite confusing. Otherwise they were excellent and I will use 1Cover again.

Due dilligence on both sides

My first travel claim ever, though I use 1Cover regularly. Process was straightforward and thorough, settlement was prompt. Recommended!

We had a good experience, no problems

We have used this company several times & have always been treated with courtesy. Keep up the good work folks.

Highly recommended

Fantastic, professional and empathetic staff. Would highly recommend and will definitely use again. Had a medical emergency and all travel was rearranged in same day. Great staff

Don't pay up when you want to claim

i went on a cruise on 5th march and on my birthday we were meant to dock at Isle of Pines and were booked Ar Le Meridian for lunch...P&O refunded our booking for restaurant resort But my insurance said it will send me claim forms which it hasn't, apparently the guy said I'm entitled to 250 dollars for missing a port due to cyclone

Competitively priced

Good cover at a competitive price. Have used 1cover several times now. Never made a claim so unable to comment re claims process.