Contact Us

Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Easy

1Cover are very easy to contact and ask questions when you are looking into travel insurance. They often cover things other companies won't and are very polite and helpful. I have not made a claim with them but, my sister has and she said it was very easy and they were very helpful.

Value for money

Easy, informative, contactable, and peace of mind. Recommended to us by frequent travelling friends who've claimed in the past. They said the process is easy which is ideal when you're in a foreign country.

Peace of Mind

Thankful that we did not have to use our insurance but happy with the peace of mind so we could relax and enjoy our trip.

Terrible Service

Surgery could not be completed over the weekend whilst in Christchurch, we should have insisted 1Cover organise surgery and make arrangements for us to catch up with our travel partners whilst in NZ. We had to wait until we returned to OZ and organise a referral and pay to travel interstate to have bicep surgery done. Not happy

Best travel insurance around...

Use 1cover everytime I travel... interstate and international... always feel safe with the cover offered...
Thankfully to date our travels have not required us needing to make a claim... highly recommend this travel insurance

No Fuss Insurance

Easy to apply for 1 Cover insurance. Insurance provisions outlined well on website. Value for money and inclusions were appropriate for my needs.

Highly recommend

Highly recommend, prices are very very compatible if not cheaper, we have additional medical health added and it's so affordable and knowing you've got full cover at exceptional prices, highly recommend.

Reliable

Once again, 1Cover was able to provide complete cover at a competitive price. We can always rely on them having a suitable product to support our travels.

Still the 'one'!

We've used 1Cover several times over the years, so thought I'd better see what the competition was offering this time....maybe a change needed, but could not find anything comparable for what suited our needs, so again 1Cover is still the one for us!

Easy and affordable

I highly recommend 1Cover and use it each time I travel overseas. It is extremely easy to buy a policy online. This trip I made a mistake with my travel dates, and a customer service consultant was able to fix it immediately over the phone with me and re-issue the policy. It literally could not have been easier!

Good Value for Domestic.

I chose 1Cover, reason being: had selection of rate to pay for hire car excess. Also good value. Lucky we had no claim :)

Used many times

Both wife and I and my adult children have used/use 1Cover on our numerous travel trips and feel very safe and comfortable with the policy. I initially researched and found them very highly rated by Choice and they are simple and easy to use.

Travel insurance to Fiji

Travel cover was easy to deal with. Unfortunately, because we are in our mid 70's we have been informed that 1Cover will no longer grant us travel insurance. This is ageism and it is apparent the older one gets (whether you have had trouble before or not) you will not cover us so therefore we will not be bothering you again.

confused

I would only go with this again if they made it much easier to see what insurance i paid for on my receipt just like other insurance companies ive gone with previously. it was quite time consuming to work out what i was actually covered for once i had paid for the insurance.

Impressed with the Claims experience

This has been my goto Travel Insurance for a number of overseas trips but we have never had an any need to make any claims. On the last trip, one of us had to go to a hospital for treatment - making a claim and getting a refund was simple and straightforward. Would recommend 1Cover to anyone.

1Cover claim experience

Due to very stressful and worry-full health issue events, we had to cancel our trip. 1Cover handled the whole thing quickly and without fuss and more importantly, all the staff we dealt with were very respectful to our situation.

Terrible

The way you treat people when a family member namely my father passes away 2 days before you can go away on your holiday and because he is over a certain age you won’t pay it is appalling and to say the least quite upsetting. So yes thanks for the experience and I will make sure I pass that on to all the people that I know so they don’t use 1cover.

1Cover Insurance BEST claims processing

Wife admitted to hospital 3 days before travel. Cancelled trip. Claim processed in 1 day. Full refund. BEST travel insurer.

Great experience

I couldn’t have asked for a better insurance experience. Everyone was very helpful and the whole process was completed very quickly when I had to make a claim.

A bit surprised

I was a bit surprised with the amount deducted for depreciation. It cost me a lot more to replace the devices even when buying older models.