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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Unbelievably fantastic, reliable and easy

I am so so grateful to 1 Cover, I got incredibly unwell in Peru and ended up in hospital by myself. Not only did they cover the hospital expenses and dealt with the hospital directly, they contacted me to reassure me my treatment was correct, to check up on me and to see how I was progressing weeks later. They also covered the cost of the hike I was supposed to go on. I had the most positive experience with this company and I have relayed my feedback to all of my friends and family who are avid travellers. Every team member I dealt with was kind, reassuring and patient. Thank you for making the most stressful and scary time in my life so much easier!

My son in law broke his leg

While in Bali recently. My son in law broke his leg 1 Cover immediately responded. Arranging the operation. He could not come back to our Hotel. They were put up at Rama Residence that had a lift. The whole process my daughter dealt with 1 cover was exceptional service. We would not go with anyone but 1 Cover.

Everything went smoothly.

From the moment I reported that I needed to make a claim the staff could not have been more helpful. They were very understanding of my situation

Claim

1cover was very quick to settle claims for missed ports on cruises. Definitely recommend if you are planning to travel on a cruise.

Great experience as usual

Forth time ive used Icover (with one claim) and icover is great travel insurance- just about to go back overseas
will use them again

Insurance that gives you peace of mind

I find 1Cover the best travel insurance, particularly for Cruising. It meets the requirements of the cruise industry for COVID cover, reasonably priced and the claiming process is easy. We missed a port in a cruise and received prompt payment.

Great Cover, Quick Claims

We have used 1Cover multiple times for Cruising over the last several years, we have made claims that were quickly settled

Faultess communication and service

This was the first time we had claimed on a travel insurance policy. The communication from 1Cover was prompt and courteous. The claim process was straightforward and settlement was quickly finalized and fair.

Efficient and reliable

Trying to find a Travel insurance company for seniors that cover pre existing conditions and cancellation nowadays is quite challenging. Your insurance cover was self explanatory, easy to apply for and will certainly use you in the future. Our claim was handled quickly and efficiently.

Very difficult to contact as no phone number.

I needed to make a minor adjustment to my policy and due to it being extremely difficult to contact, my policy had to be cancelled and a new one at double the price paid for or I would not get a refund. This all took so long as I had been waiting for a call from company.

easy to purchase, good price

I've used 1cover regularly over the past ten years. Always a good price, and on the one occasion I had to make a claim the process was painless.

Confidence Plus With This Insurer

it was my first ever travel insurance claim over many many years of travelling and I was un expectedly delighted with the experience as it was so straight forward. Well done 1 Cover.

Should be a NCB or loyalty discount

We only go with one cover because it is the least expensive. We have travelled over 30 times and paid for insurance and never made a claim, approx $6000 paid all up. There should be a loyalty discount or no claim bonus. Travel insurance is a necessary evil that I pay for because of paranoia.

Single-point of contact made the claims process excellent!

I had a terrible time with Qantas leaving me and my partner stranded overseas after a cancelled flight. We had to make our own way to Europe, from Singapore, last minute. When we came home we submitted an Alternative Transport claim online, and dealt with a wonderful claims consultant Libby who made the whole process simple and easy (even when Qantas was making it hard). We had a single point of contact over the whole process, which made the communications consistently clear. Thanks Libby and 1Cover!

Outstanding Service

HI your service is outstanding your settlement was fast i will defiantly use 1cover again. Thank you for your great service.

Worth the cost

Having this product on our holiday just gave us confidence to go overseas again. Bali was our destination and we were welcomed with open arms.
This product is a must to have even if we didn't use it.

Claim process

While still at sea the claims team worked with me via email to help complete my claim. They were friendly, efficient and upfront.

easy to deal with

never expected to use travel insurance but very happy to have it, used it and the experience was just so easy

I Cover passes the test with flying colours

Being hospitalised for the first time in an overseas country was an unsettling experience, however the subsequent claim process was painless, simple, straightforward and efficient. Staff in both the Emergency Assistance and Claims teams were courteous and supportive and provided excellent communication at every stage of the process.
Thanks to Fred, Sinead Williams, Reena Patel, Toka Rota and all other staff involved.

Great travel cover

1 cover has always been our choice for travel insurance and they have a good range of policies to choose from. The cost more expensive than previous policies taken. It would be great if 1 cover could introduce a policy that customers who book on a regular basis receive a loyalty discount it would encourage customers to continue using their services.