We're super excited that travel is back and to be selling travel insurance policies again. After the year we’ve all had, who doesn’t need a holiday!?
We understand that many Australian travellers are concerned about catching the coronavirus while overseas. Our new COVID-19 travel insurance can provide peace of mind to help you relax and enjoy your much-needed getaway.
If you’re travelling internationally, our travel insurance provides cover for your medical costs if you’re diagnosed with COVID-19 by a qualified medical practitioner. This cover includes costs resulting from any overseas hospital medical treatment, ambulance transportation or repatriation back to Australia.
Certain countries have made travel insurance with medical cover for COVID-19 a requirement for entry. The good news is, our policy meets these requirements.
Entering any country will not be quite as easy as it was before this pandemic existed, but with proper planning, the world is your oyster. We encourage travellers to consider and understand the requirements of airlines, transit, and the countries you are travelling to before booking your trip and purchasing a policy.
If you are uncertain about anything or have questions, please contact our customer service team.
Are you an existing customer with a credit voucher from a previous policy? Read our step-by-step guide on how to apply your credit voucher towards your next policy premium.
Visit our Coronavirus Information Hub for everything you need to know about your 1Cover policy and Coronavirus (COVID-19).
Travelling often? Save time and money with an annual multi trip policy. One policy covers unlimited domestic trips for a year.
Premium winter sports and ski cover with benefits specific to snow lovers on the slopes.
We offer cover for all ages, including those with pre-existing medical conditions.
Student travel can open up the world in a way you never thought possible. But there are a few things you should remember – including being covered.
I'm so glad we'd thought to get 1Cover travel insurance before we left home. Our claim was dealt with quickly and efficiently. Could not recommend it more highly.
By Charmaine, May 2019
Couldn’t ask for a more straightforward process when claiming from 1Cover. They were great.
By Grace, May 2019
Great price and a thorough policy that allowed us to travel with piece of mind. We travel alot and will use 1 Cover again without hesitation.
By TanMar, May 2019
Policy was good value and easy to apply for. I've used 1Cover every time I've travelled in last 5 years.
By Brown, Oct 2019
No, there is no cover for cancellation costs or additional costs incurred because of Coronavirus (COVID-19). 1Cover policies purchased prior to 19th November 2021 have a general exclusion that excludes cover for any claims related to an epidemic or pandemic.
1Cover policies purchased after 19th November 2021 offer overseas medical coverage if you test positive for Coronavirus (COVID-19) and require medical treatment while overseas.
At this time we do not cover any cancellation costs or additional costs incurred because of Coronavirus (COVID-19). We recommend that you contact your travel providers (your airline, transport and accommodation providers) to find out what terms and conditions may apply to you.
Learn more about cover for pandemics and how to recover your costs.
If you're travelling internationally, 1Cover offers Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible.
For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.
There are certain things you will need to be aware of in terms of your travel insurance if you're riding a scooter, moped or motorcycle overseas. Find out everything you need to know here.
If you need to cancel your trip, notify any travel providers (airlines, accomodation, tour providers, etc) of your intention to cancel.
Make sure you check whether your travel providers will refund you. Sometimes, they will return deposits, fares, etc., depending on when you cancel and what your original contract states.
If you aren’t reimbursed, then check the certificate of insurance and the PDS to see whether your circumstances are covered.
Once you have done this, and you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions. We request these for lodgement of your claim.
In the first instance, you should contact the airline to see if any alternate arrangement can be made or if any compensation may be offered. You should retain any documentation provided by the airline or receipts for any out-of-pocket expenses which you may incur as a result of the delay or cancellation so that you can submit them should you need to make a claim.
A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours of the incident and obtain a written report that can to be used as supporting documents.
Make sure that the police report you obtain is an official one, and that all the items that have been stolen are clearly detailed. You’ll also need to capture the circumstances surrounding the event. Remember, the more information on the report, the better.
When you submit your claim, you’ll also need to provide proof of purchase and/or ownership in relation to the stolen items.
We provide cover for a whole heap of sports and activities from abseiling to zorbing, automatically without any additional premium. Check out our activities page for more details. If you’re hitting the slopes for an adventure in the snow you will need to pay an additional premium for our Winter Sports Pack.
We have a whole list of pre-existing medical conditions that we automatically cover under our policies without assessment or additional charge, provided you meet some conditions. Find out what you need to know here.
If your rental car is damaged or stolen while you're on holiday, you could be up for some serious costs because of rental car excess. We cover you automatically under most of our policies. Find out what you need to know here.
You can get cheaper travel insurance by tailoring your policy.
This guide on buying cheap travel insurance will tell you everything you need to know.
Don't be daunted when you're choosing travel insurance.
Decide on the right cover for your next trip with the help of the Compare Travel Insurance Guide.
Find out everything you need to know if you're travelling internationally or domestically with a baby on the way.
We won ProductReview.com.au 2019 Travel Insurer of the Year, so you can trust you're in safe hands.