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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Awesome Aussie Travel Insurance

Great customer service team, and never had to wait long to speak with someone. Good value for money. Great company!

Great value for money paid, but not used

Have taken out two other policies for upcoming trips but not with you because others have quoted lower prices with same cover. Loyalty means little these days.

Poor Customer Service

No advice re Bali insurance, no response from managment despite following complaint procedure. Purchased insurance in October, no advice or offer to repurchace in November.

Not worth money

We were travelling Hong Kong to Sydney via Singapore. There were issues with plane in Hong Kong we missed our connecting flight in Sydney and had to rebook next day plus overnight in Sydney. Tried to claim $600 told not possible because technical issue. Disappointed with service

Not happy

I didn't go on my Bali holiday, due to the lovely 1Cover not covering me for the volcano and not warning me as a pop when I purchased the insurance. Just after buying my holiday. Will never ever use this company again. Need to be more upfront when it comes to paying for cover.

Very disappointing Travel Insurance

Very disappointing Travel Insurance. Did not cover any travelers for the one week delay stuck in Bali. Accepted our money on 15 October for travel insurance and not once sent an sms, email, no notification that while in Indonesia we would not be covered for any delays due to Volcanic disruption. When applying for travel insurance I put that I was traveling to Indonesia but apparently there was a tiny warning on the front web page, missed by thousands of travelers. Very poor form. The reason people take out travel insurance is for this very reason. Will not use again, and will never recommend. Very disappointed!

The best insurance I have ever had

Only ever claimed once, and got full support and followup, I would recommend to anyone and do often, great company

Great Insurance

Wanted to share my quick and easy experience to purchase comprehensive travel insurance online.
Very friendly outlay and would highly recommend to others...go 1Cover!

Excellent

Order online it was great. Even when i made a mistake customer service was able to help and fix it.

Best insurance

Whenever I travel I ALWAYS choose 1Cover. I have had other insurance quotes, some cheaper, but prefer 1Cover had more inclusions.

A+ service

Have used 1 cover on many trips and haven’t had to make a claim as yet but the process of getting insurance is quick and simple and good price.

Just find them so easy to work with.

Travelled to Bali with the mountain situation that was going on. I rung 1Cover to ask a few questions and the person was very helpful.

Worst customer experience!

Terrible customer service. Called to enquire about how to make claim and got laughed at and told there was no point in making a claim at all. Had all of my cards stolen and fraud on my card and no funds left while overseas. Shrugged off to the point where I will never deal with this company again. Great until you need to make a claim. Ended up making claim through partners travel insurance who were more than helpful and assisted me straight away, I felt like a burden with 1cover and that was the worst part. Extremely disappointed.

ease of getting a cover online

The process to obtain a cover and pay for the cover online was easy. Didn't need to do a claim, unable to comment on claims experience.

Efficiency & value

1Cover offers travel insurance in a variety of packages, eg. can purchase just medical without lost luggage, cancellations etc. Personally I find this suits me very well. I have used 1Cover a number of times and have been quite satisfied and had no problems with the 2 medical claims I made. I find their prices very reasonable, also the fact you can extend your coverage online if you need to. I will use them again.

Exceptional as usual

Travel insurance claims with 1cover are easy to submit and the claim process is fast and efficient

Submit receipts and within a few days 1cover process claims

Have been using 1cover for over 7yrs and are brilliant unlike previous insurer QBE who reject every claim

Fortunately insurance ombudsman resolved in my favour a claim with QBE

the best cover is the cover you dont need to use

great price, great peace of mind. didnt need to claim but the hire car is covered too if needed. always use 1cover !

better than average

It seems that while I've not had to make a claim yet that its better price than most quotes I've ever had

Never Use Any Other Company

I shop around every time I travel and always end up using 1Cover. This is related to cost but also the level of cover for the price.
They emailed me the day before the end of my trip to ask if I needed to extend my cover. A nice touch and would be useful under some circumstances. I would like my name to be kept on file so that a small discount could be offered for repeat business- that would also be a nice touch. It would not be difficult to build that into your program.

Thank your company for their change in policy.

It is a disgrace that after just finishing one cruise with your agency that you can change your acknowledgement of decreed medical practitioners knowledge to a few questions over the phone to deny policy requests