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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Easy to arrange cover!

Had to quickly arrange cover for my family who flew to the Pacific Islands so I jumped online & was amazed how easy to quote and read the policies were. Written clearly with no jargon - it’s the reassurance I needed when taking out cover for my loved ones. I will definitely be returning for the next trip :)

Great Insurance and very helpful

Have been using 1 Cover now for a few trips away
so far No problems.Thank You.I would recommend
1 Cover to my Friends.

Bali Agung

Found these guys as excellent. I was able to negotiate Agung cover directly with them due to a mix up Have used before and will use again. Great customer follow up from 1Cover

Travel Insurance - a necessary evil for peace of mind

We took out travel insurance mid-trip as we decided to go skiing. 1Cover promptly replied to my emails and provided a reasonably priced policy.

Great to know you were there for us when we needed you!

After my partner and I were catapulted onto the road at 60km in Cambodia we called you as we arrived at the hospital. The person we spoke to was not only sympathetic but super re-assuring that we were in good hands and that 1cover had our backs and would not only take care of the bill but also would be reviewing our care to make sure it met AU standards. We were fortunate that our injuries did not require a hospital stay and we were able to complete a modified version of our holiday. Thank you so much! We really appreciate your service!

Dislocated my shoulder on a skiing trip

1Cover helped me out with just a few questions. Overall they were very helpful and helped me out very promptly :)

Efficiency

The ease of the online application was notable. In particular, the inclusion of pre-medical conditions information in this format was very efficient making it more likely that we will use 1 Cover for our next trip.

A perfect Insurance cover for senior citizens

Once again thanks for your great value for my insurance cover to Bali. Being over 73 years, I have had no problems, only once, having a claim, all was done very quickly and professionally. I will definitely use your services again.

POLICY

I took out a policy for a cruise to Vanuatu and New Caledonia in 2018. The Cruise Company cancelled the cruise. I telephoned and was advised that I could transfer the policy to cover a cruise to Papua New Guinea in March 2019 if I sent an email asking for the transfer. I did this and received an email saying I could not transfer as the policy had to be used within 12/12. I responded by email and have not heard anything since. I am sitting, waiting in limbo.

Disappointed

We have dealt with 1cover for many years with total satisfaction until now although we have had many policies with them this time they refused to cover my husband for pre existing medical for up coming trip to Hawaii his conditions are very stable no changes and they covered him last week for a trip and cruise we did, can't except their policy changes because it is USA. No loyalty in this industry anymore.

Reasonably priced and 1cover kept in touch during my travels via email which I found reassuring.

Excellent value for money.
Didn't need to use luckily, but I found all communication respectful and reassuring. Thank you.

I have never made a claim so it is hard to comment here.

I took out medical cover for my trip to Bali. I was told I couldnt get further cover due to the Agung volcano situation. I just want to say that there has been no further problems with the volcano since that initial situation in September. I wonder if you can somehow review the situation with insurance to Bali now and step up to what is actually happening. Bali's tourist trade has dropped dramatically because of this. Most areas are safe to be in. And there is a clear exclusion zone which can be specified.

the insurance you need when on holidays

just knowing i had good sound cover for all my requirements including rental car cover made the holiday so much better. thanks 1Cover

Excellent Value

A small amount to pay for the peace of mind when hiring a car and their $3500 excesses; not that I had to claim to justify that state of mind.

Great cover. Will recommend it to everyone.

We were going to Sweden. Had only 1 stop in Thailand where my 18 month old got sick. Had to rush her to the hospital there. I didn't have a phone on me so the hospital contacted 1cover on my behalf. They kept reaching out to me and keeping in touch. Paid the hospital bill and booked our flight back home as the dr said we need to get the little one back home. And they paid for our return cancelled tickets. They also called to check on my little one when we got back home. That's how service should be.

Poor service

I had no intention to claim but when I called to say that my daugter was stranded in South Africa, your call centre gave me the most cold hearted response you could ask for. No way I’ll ever buy anything from you.

Still waiting

I have always used 1cover whenever I travel.I have never made a claim until now & even though I submitted a claim over a mth ago I have still not had any reply. I'm disappointed with the lack of response

Very easy to make the claim but got very little back.

The claims process was a breeze and the customer service got back to me very quickly - which was very handy considering I was in a foreign country.

Only thing was my plan covered less then half of the item that was stolen from me.

While experience from initiating Policy to processing my Claim was first class.

It was unfortunately necessary for me to fly home because of a family emergency. My subsequent claim under the Policy was handled quickly and efficiently on-line with no fuss. First class service!

Claim Review

The entire process was easy, efficient and processed faster than i thought it would be. Extremely Satisfied with the service