Contact Us

Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Excellent service with hassle free claims.

Easy to organise insurance over the net and very reasonably priced. In both instances where I have needed to make a claim the process was very straight forward and without hassle. Customer service excellent!

Good value, have never made a claim.

It seemed good value after comparing with other companies and was simple to purchase. Did not need to claim, so cannot compare this side of the insurance.

Out of pocket and not happy

WARNING read the fine print & never take the sales person as honest & that they will explain all. Hi do to unforeseen circumstances we had to cancel our cruise we contacted cover 1 the advise from them was we are not be going to process the claim for you because your reason for cancellation is not valid under our policy criteria . So our claim was not honoured and our insurance cost was not refunded for the insurance policy was not used. This travel insurance company will never be used by us again neither will we recommend to anyone so we were out of pocket for quite a large amount of money not happy.

Peace of mind when we travel

Genuine peace of mind every time we travel.

Good price and inclusions

Good price and inclusions. Didn't have to make a claim though and I guess that it is the real telling on whether the insurance is any good. Would use again as AAMI is poor!

I will be sticking with 1Cover

Great and easy company to deal with after dealing with another insurer I will be staying with 1Cover.

Easy to purchase, good value for money

Always use ICover have it already booked for our next overseas travel. Never made a claim and hope not too but is easy to purchase and value for money. A loyalty program would be great for frequent users

Slow to respond to queries

I e mailed you several times and no one got back to me. I faxed you forms with pre existing medical illness you responded with tel and ask for quote but when I did you said you had no record of it. I asked for supervisor to ring me no one did. In the end I had to go without ny pre existing medical complaint being covered.

Fantastic!

Have been using 1Cover for the last 3 trips. Fantastic, easy to obtain and good cover for prices charged. I will definitely use them again

Great customer service!

I am delighted with the service I have received both for overseas travel and domestic. The Customer Service is great nothing seems to be a trouble, very helpful would not consider using anyone else.

Strongly recommend 1Cover to every traveller.

The P.D.S. confirmed for us that once again my wife and I had chosen wisely for insuring with 1 Cover. We travelled overseas with peace of mind, knowing that we were more than adequately covered in the event of misfortune. Would strongly recommend 1 Cover to every traveller. I will have no hesitation in using the services of 1 Cover again in the future.

Trouble free!

I have taken out many travel insurance policies with this company and have found it easy to make the purchase. I have been fortunate that I have not needed to make a claim but have had feedback from friends, who have, that the process was trouble-free.

Value for money!

Very easy to organise insurance over the net and very well priced compared to other companies. Great value for money and highly recommend 1Cover to all my friends.

Good value.

It seemed good value after comparing with other companies and was simple to purchase. Did not need to claim, so cannot compare this side of the insurance.

Easy to apply online.

1Cover was recommended to me by a friend who had shopped around. I found it so easy to apply for the policy online. It was quick and simple to purchase and took al the worry out of traveling. Thoroughly recommend this policy to anyone traveling overseas.

Good policy for pre-existing illnesses.

Convenient and most competitive pricing. Best in dealing with my pre-existing illness.

Peace of mind with 1Cover.

This is the 3rd time I have used 1 cover, easy and convenient to because, extremely competitive. Fortunately so far have not needed to make claim but I have the peace of mind knowing that I have 1 Cover

Great cover!

Have used 1cover a number of times and never had any complaints with their service. Great cover and easy to access.

Have used them 4 times and counting…

Very easy to use the website. The returning customer's discount is only small but at least it is there. We have used them about 4 times now.

Fair and reasonable claim process

A good product, competitively priced that provides peace of mind. We have used 1Cover for a number of overseas trips. When we had reason to claim on one of our trips, the process and outcome was fair and reasonable, with no hidden 'surprises'.