See what our customers have been saying on Compare Travel Insurance.
Review by Julie Anderson
I cannot stress enough how impressed I am with 1 Cover Insurance.
From the first enquiry before traveling through to processing a claim I have been treated in a efficient, professional and courteous way.
I will continue to use 1Cover in the future and will recommend it to family and friends.
Review by GGAdelaide
We have used 1Cover several times and have made two separate claims. Lost property in UK was dealt with promptly, I just had to make a couple of phone calls. This second claim was for a cancelled trip to Japan. We submitted all the travel documents, as requested, and our claim has been approved. Excellent service again. Thank you.
Review by Christine Martin
Everyone I spoke to was pleasant enough but I called when my flight was cancelled and then ended up needing to spend an extra night overseas. I called to see if this was claimable.
They asked for documentation and then more and when they had it all they rejected the claim. This was just a big waste of my time. I would have preferred they just told me from the start that it wasn’t claimable as the cancellation was not due to a strike, bad weather etc.
Review by Roslyn
We were a couple of weeks into an eight week holiday when I had a dental emergency. We contacted 1Cover to get advice on what was required to make a claim and how to proceed. After the treatment, we submitted the required paperwork and received a prompt response. The claim had been processed and paid into our account all before we arrived home from our holiday.
We highly recommend 1Cover for their excellent service and competitive pricing.
Review by Sandra Schaefer
Returned from cruise on Saturday.
Submitted claim for missed port and supporting documents on Sunday and received email confirmation immediately.
Received email approving claim at 10.00am Tuesday morning.
Wow... superior claims service. Well done, 1 Cover. Thank you. 👌
Review by Eli R1
First time I've done something online that was so simple basic and and well put together by your web designers considering I'm not computer smart it was so straightforward to get my cover online and value for money was Extraordinary compared to others once again thank you for making online policy cover simple and easy cheers.
Review by Tracey.H
The staff at 1Cover are brilliant. They were there every step of the way, they treat you like you are a friend of there's, for me this is extremely important.
I 100% recommend using
1Cover, don't waste your time researching, I have done this for you.
I've had experience with the staff at 1Cover, I wouldn't use any other travel insurer.
Review by Moresh Kokane
We were traveling to Bali on a 17 day vacation with a 2 and half year old. In day 3 he started developing cough. We took him to a local doctor but he kept deteriorating and also developed a temperature. We got in touch with 1Cover to understand the process to be prepared and were given professional and caring guidance. We were also out through a travel nurse who gave care guidelines. We eventually had to hospitalize him and throughout the 1Cover team were in touch guiding us through everything. The claim was handled directly through the hospital and thankfully my kid recovered in a day of hospitalization. After that the 1Cover guys followed up to see if any further care was needed which we appreciated. All in all this was a silver lining to what could have been a real disaster. Will highly recommend.
Review by Mark Simmons
1Cover is a first choice - competitive and (according to friends) good to deal with in claims settlement. Very smart to email customers close to end date asking if extension of cover required.
Review by Claire M
Good communication, efficient service, and quick payment for the cancelled shore excursion I claimed for. One of the cheapest rates for the Cruise with Domestic Travel policy I've found online.
Review by Karen Westwood
I broke my ankle overseas and 1Cover were excellent. They answered the phone promptly, returned calls so I wasn't paying international rates, organised business class flights back to Australia and checked on me when I was back to make sure everything was OK. Claims for expenses were incredibly easy and there were no questions asked (in the past I have had other companies say "no" and expect you to fight for every penny). Overall, the support that 1Cover provided was very impressive and I highly recommend them.
Review by Lesley Carlisle
Great value insurance cover with a friendly, empathetic, fast and relatively hassle free claims process. Highly recommended! Also very accessible when I found myself in a dangerous situation.
Review by Pachabel
I received prompt communication and assistance when submitting my claim. The claim was reviewed and settled within 10 days. I highly recommend 1COVER Travel Insurance.
Review by ZOOBY
Just sharing my experience with 1Cover as I’m pretty sure a lot of people out there use them, and hopefully I can help someone in the same scenario I was put in. Planned a camping trip away with family and friends, roughly a 7 hour drive from home. So for comfort I hired a mid-sized suv from europcar and purchased 1cover for rental excess just in case, picking up the rental a day before leaving home, purchasing the cover on site. Here’s a copy paste of what had happened: Based on the information provided to us, we understand that on your way back from a camping trip on 18 August 2019, your rental car struck a kangaroo causing damages to the front left-hand side of the vehicle. As a result, you have been charged by Europcar for the damages to the rental car. We note that you have picked up your rental car on 15 August 2019 at 03:07 PM (AEST) and your policy was purchased on 15 August 2019 at 03:16 PM (AEST). Your claim is for the cost of the repair for the rental car. There is provision within your policy to claim for Rental Vehicle Insurance Excess, however there are also definitions, exclusions and clauses within your PDS which outline the times when we are able to pay a claim and when we are unable to. With this in mind, we kindly refer you to pages 47-48 of the PDS which outlines the cover available for Rental Vehicle Insurance Excess: This wording is important as your policy does not provide cover to the damaged vehicle if the policy was purchased after you have left your departure point. As you have purchased your policy after collecting your rental vehicle, which is after leaving your departure point, this circumstance is not a coverable event under the terms and conditions of your policy. This means we are unable to assist you on this occasion. Soooooooo...pretty much I was told by a Jayson, a travel claims consultant, that “we can’t help you”. Wow so I just paid the rental company $5,500 to be told by Jayson, the cover you purchased was 10mins after you paid for the rental vehicle!?! Okayyyyyy. And??? So he was of no help whatsoever, Didn’t want to even hear me out. Was stuck on the words “sorry we can’t help you”. Jayson wouldn’t let me speak to his supervisor or anyone that had authority over him. So I lodged my complaint, copy pasted below. To whom it may concern, Today I received a call from 1cover, telling me that they’re unable to pay my claim as my policy was purchased 10mins after the rental company charged my card for the vehicle stating “we will not pay if cover is purchased after your departure”.Fair enough, surely this is to stop the people that do wrong and take up a policy afterwards. Given a 10min window from payment of rental vehicle and purchase of no cover, to be told “we can’t help you”. What a total joke, anyone that has ever picked up a vehicle from a rental company knows it takes up to 30mins before you actually drive off the premises. From payment being charged, card and license photocopied, worker giving you keys, card and license returned, along with all the paperwork after it’s printed, the worker then takes you to the vehicle, we both do a walk around marking off any previous damage, the worker then answers any questions about how to work certain features of the vehicle/ where certain open / close buttons may be. Then there’s starting the vehicle and warming it up for a few minutes. All this while I’m on my phone taking out a policy with a company that doesn’t cover me as apparently I left the premises as soon as payment was made to the rental company.As you can see this is a silly matter that now I’m left out of pocket $5500 and whatever 1cover also charged. Regards And here is what the wonderful lady Katie, a complaints officer from 1Cover had to say... I am pleased to confirm that we have overturned the original decision to deny your claim for Rental Vehicle Excess, this is on the basis that we understand you had not yet departed the rental agency at the time of purchasing your policy. Please note that the maximum amount payable under Rental Vehicle Excess is $5,000. I have submitted your payment and you should receive this into your nominated account within 10 business days. Please see the attached confirmation, the total amount settled is $4,800.00 (after your $200 policy excess is deducted). I trust this resolves your complaint; however, if you have any further queries or concerns please do not hesitate to be in contact. Kind regards, Katie (removed surname) Complaints Officer What a star, she made my day on that Friday. And also a shoutout to the lovely Carly, a Complaints Officer also from 1cover for her outstanding communication. So to sum it all up, just be aware of the conditions that are in place for the cover you choose. As for me, it could have been way worse. But I will definitely use 1cover again in future. And a thank you to whoever had read my 890 word review today!!!
Review by Stephani Russell
1cover have been fantastic from the initial call. They were very concerned about our injured son and got us home on the next available flight so he could be treated in Aus. They called us a week later to check how our spn was. The claims process for our holiday being cut short was easy and 1cover always stayed in contact with us.
Review by LJW
1cover whilst overseas advised we could claim a new flight cost due to a cancelled flight. We have now submitted the claim and Icover are saying not covered. Poor form.
Review by Kerry Haretuku
Unfortunately I had an accident whilst overseas, thankfully 1Cover made the whole process from my hospital costs, additional hotel and flight costs and other out off pocket expenses a stress free process. They took extra steps to ensure that I got home safely and as I was travelling solo I am extremely grateful for their diligence and care. The claim process for my out of pocket expenses was also reimbursed in a timely manner. I was impressed with the professionalism of all staff I spoke to and in particular Toka from the NZ office as he helped me through the whole process. I highly recommend 1Cover.
Review by Arrg63
Highly recommend 1Cover to anyone considering travel insurance. Their customer service is fantastic and great value for money.
Unfortunately we did have to make a claim but this was no problem with the claim being reviewed and paid with 7 days.
1Cover A+++
Review by Gary Budge
We have used 1Cover for all of our overseas trips and fortunately have only had two claims over the years. 1Cover has been very helpful in both cases and the claims process has been very straight forward and simple to use.
Review by Andrew Bowler
After suffering the effects of what we discovered to be a parasite and infection while on holiday in Bali, we called one of the local health providers (clearly aimed at the tourist market). Sceptical about the suite of tests, drugs, and costs associated, I called 1cover (After reviewing the PDS) and advised them of the situation. They could not have been more supportive over the phone, offering to assist with payment of the treatment if we couldn't manage ourselves, and checked up a couple of days later to see how the recovery was going. The claim process was simple and was a relief.
As a side note, it turned out that the medical treatment was as good as that in Australia, with all treatments supported by our GP. We would definitely use them again.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
AU
NZ