See what our customers have been saying on Compare Travel Insurance.
Review by debshaw
We received a decision about our recent claim, within a week. Staff were very helpful when we called to make enquiries and ask for advice after we were stuck on a hike and missed flights and accommodation.
Review by Heidi Howe
I have been using 1Cover for over 10 years for all my travel insurance. Purchasing the cover is simple and also explanatory, the cover is comprehensive and the prices are fair.
Unfortunately I have had to claim twice and it has been a stress free experience.
I highly recommend 1Cover.
Review by lynda
Thankyou kindly to all of your wonderful staff members. You all work as a team, have amazing empathy and are all very professional at your jobs.
Review by terry
I usually use Australian Seniors Insurance, as they usually have the most competitive prices & coverage (I am 75).
Last 2 trips I have used 1 Cover as they were comparable & completive.
However I have now booked my next trip, again, with Seniors as 1 cover were much more expensive.
I have been buying travel insurance for 50 years, it pays to get a few quotes from reputable companies.
When are Travel insurance companies going to specify a rate per day for cruising (river & Ocean) & land travel? as the loadings are different! This was the issue when I wanted insurance for 8 days river cruising & 8 days land travel, I had to take 16 days Cruising at a premium.
Review by Ramsay Hosn
My phone was stolen whist overseas, and i was quite devastated. After supplying all the appropriate documents, My iPhone XS was covered for the maximum amount and i was able to quickly get my things back in order.
Highly Recommend!
Review by animaldr
Everything from taking out the insurance and ultimately claiming for some damage was handled very efficiently and promptly online. Well done
Review by Margaret
My Husband and I booked our cruise on the Majestic Princess in Feb. 2019 and sat back and Looked forward to it. We took out 1 cover 100% insurance for everything (very Reasonably Priced) with a $200 excess, at the time of booking, Then around 2 weeks to departure. One of us got sick due to a change of medication and was rushed to Hospital for 4 days. The recovery was not in time to go on the cruise so it had to be cancelled at short notice. This resulted in very little of the cruise, Flights and accommodation monies being returned to us. we put our claim into 1 Cover and after a short period of time when ALL documents needed were submitted, we received a notification the claim had been processed and we would receive all the money we claimed for. It would be in our bank within 10 business days. we were thrilled, and during the hole process all the staff were very helpful, informative and very patient
Thankyou 1 Cover
Review by Peter Lancaster
Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Stat Dec, wants me to get report from River Cruise boat in India, not really possible. Poor service. Claim now settled, if you were only ever going to pay $7.90 why did you bother rejecting it in the first place or is it just to show who's boss? You have lost me as a future client, and I will no longer be recommending you to fellow travellers as I have in the past.
Review by Maria Spiteri
Staff we're very helpful and explained everything so I could understand what was going to happen which I appreciated after being so sick on my trip so many thanks to the team.
Review by Ursula Thiessen
My recent hiking tour in Japan was cancelled due to typhoon Hagibis. A couple of times I had sent emails and staff didn't read them, not scrolling down far enough I guess and then asking me the same thing again. Also I was to provide a letter from Jetstar saying that I received no refund on lost flight. This was impossible, you get nothing out of Jetstar. However, a letter from my travel agent was sufficient, explaining the ticketing process. This was great.
I will go to Japan again next year as the company offered us a good deal for the same hike, hopefully without incident this time. I will surely use your insurance again.
Review by Bev
We arrived in Sydney three days before a Pacific cruise and my wife came down with vomiting and gastro. We decided to seek medical advice at a Sdyeny hospital. We had to cancel our trip and ended up flying home early. 1Cover covered our additional expenses and the claim system was very easy to use. Very pleased with them.
Review by Lilit Apter
1Cover is well organised. They're super helpful and fast with the claims handling.We have used 1Cover before but have never made a claim. This time I made claim and was assessed quickly and fairly and money deposited in our account.
We will definitely insure with them again.
Review by Chunks Adams
Excellent service great communication easy claim procedure will use every time in the future for overseas travel would recommend to everyone who I know who is travelling credit to the great service 10+
Review by stephen murace
i would recommend any one to book with 1cover because they are very helpful every time i go away on an international flight i always book 1cover
Review by Lyn Barnes
During a recent trip to Cambodia. Centre stone of an emerald ring was lost whilst on a day trip. Upon our return we submitted a claim for lost item. Claim approved less than ten days of submitting claim.
Highly recommend this insurer.
Review by sumie Filmer
1cover has always been our go to for travel insurance, we have never had to make a claim but it's always peace of mind that we do have 1cover if we ever need to make a claim.
Review by Lynette Johnston
Excellent premium compared to other travel insurance companies we have dealt with. Thank you for your quick response to our medical claim. We will be using 1 Cover again.
Review by Jillian Ryan
As I said I have used 1Cover previously and have been confident and felt secure It is excellent value for money and will continue to use it i my future travels. Thank you
Review by John
1Cover was fantastic when had to cancel our trip due to doctor's orders. Smooth, hassle-free claim process. Was a load off our mind.
Review by Lynda Quinn
When attempting to insure for our next trip, you advised that I would need to pay a $200
excess as I had breast cancer 18 months ago.
This is outrageous. The Cancer was successfully removed and I am no more at risk of a re occurrence than someone who has never had breast cancer.
You need to get your medical facts right before you make such demands.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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