Travel Insurance - Get a quick quote

In the first instance, you should contact the airline to see if any alternate arrangement can be made or if any compensation may be offered.  You should retain any documentation provided by the airline or receipts for any out-of-pocket expenses which you may incur as a result of the delay or cancellation so that you can submit them should you need to make a claim. We do not cover for cancellation, delays or rescheduling which are at the fault of the airline as the responsibility falls on the transport provider to supply you with the services you have paid them for. Please see more information about travel insurance and cancellation cover.

If you’re travelling internationally, 1Cover offers Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible. 

For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.

There are certain things you will need to be aware of in terms of your travel insurance if you’re riding a scooter, moped or motorcycle overseas. Find out everything you need to know here. 

Yes, if your policy hasn’t yet expired, you can extend your policy via the Policy Manager. If you log in and aren’t able to extend for some reason, you can get in contact with our friendly call centre.

If you need to cancel your trip, notify any travel providers (airlines, accommodation, tour providers, etc) of your intention to cancel.

Make sure you check whether your travel providers will refund you. Sometimes, they will return deposits, fares, etc., depending on when you cancel and what your original contract states.

If you aren’t reimbursed, then check the certificate of insurance and the PDS to see whether your circumstances are covered.

Once you have done this, and you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions. We request these for lodgement of your claim.

A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours of the incident and obtain a written report that can to be used as supporting documents.

Make sure that the police report you obtain is an official one, and that all the items that have been stolen are clearly detailed. You?ll also need to capture the circumstances surrounding the event. Remember, the more information on the report, the better.

When you submit your claim, you’ll also need to provide proof of purchase and/or ownership in relation to the stolen items.

It is best to buy your travel insurance as soon as you have paid for any part of your trip. This gives you immediate protection if something unexpected affects your plans before you leave.

You can buy travel insurance online at any point before your trip, but purchasing it as soon as soon as your flights or accommodation are confirmed is a good idea. That way you’re covered if an unforeseen event affects your trip before you’re due to depart.

Your 1Cover travel insurance policy starts on the day you leave for your trip and finishes when you arrive back. You choose the dates when you buy your policy, and the cover runs for that entire period.

It depends on where you’re going and how you like to travel. Think about your destination, activities, and who you are travelling with, then choose the option that best suits your trip.

Here are the travel insurance plans we offer and what each one is suited for:

International cover: for overseas trips where you want protection for emergencies, medical bills, cancellations and lost items.

Domestic cover: for travel within Australia, especially if you want protection for cancellations or rental car excess on your trip.

Annual Multi-Trip cover: for frequent travellers who want a ongoing insurance coverage without buying a new​ policy every time they leave home - valid for multiple trips within a 12 month period.

Cruise cover: for travellers heading out to sea and wanting extra help for onboard medical needs, missed ports or cruise cancellations.

Ski cover: for travellers hitting the snow and wanting cover for equipment, lift passes and winter-related injuries.

Already Overseas cover: for people who forgot to arrange insurance before leaving Australia. T&Cs apply.

Seniors Travel Insurance: for older travellers looking for cover for pre-existing medical conditions, medical emergencies, trip cancellation and more.

Domestic trips can still be disrupted, so travel insurance can be useful even when you are staying within Australia. It can help if your plans unexpectedly change for unforeseen events, for lost luggage or for things like rental car excess. If you want peace of mind while travelling locally, a domestic policy is worth considering..