See what our customers have been saying on Compare Travel Insurance.
Review by Kathleen Moar
Payment was made within a very short time of me submitting my claim. An easy online process to follow for claims
Review by William Latter
Never had to claim for this excursion, thankfully, so all good, but have done previously and they were very efficient. I cant speak highly enough of 1Cover
Review by Oisin Frost
Sure - the premiums are low and provided you’ve got all your receipts, you’ll get reimbursed - but be prepared to take control of your own situation. I broke my shoulder in Oaxaca - the specialist there said I was ok to fly home - then I contacted 1Cover and the fiasco commenced. I could have organized my own flights and been home for surgery before these clowns had any kind of plan - seriously dealing with very nice, but ultimately unprepared people who had no overall control or common sense.
Review by Hayley Monk
I have worked in the travel industry for over 10 years so I know Travel Insurance very well and I would highly rate 1cover.
Their claims process is seamless, and simple and the customer service at 1cover is exceptional. Great Value for Money, these policies are one of the best in the market.
Review by Gaylene Levesque
We have used Cover 1 several times. Only once have we had need of making a claim. The process was swift and easy. When my partner took ill, I called the insurance company while we were still on vacation. The man on the phone was reassuring and so helpful. We were well taken care of and the process of getting our claim taken care of couldn't have been easier. I trust Cover 1 and will use them for all future requirements.
Review by Sarah Wiseman
The exchange rate used to process the claim on settlement was below the actual current exchange rate. I should have received more money.
Review by Jaden Callanan
Left stranded overseas after my flights had been cancelled. Insurance didn’t want to know. Had to pay extra accomodation and living and for new flights home, and missed out on work causing me to loose money.
I’d never recommend 1Cover to anyone.
Review by Natasha Coyle
I always use 1cover they provide terrific coverage to suit my needs and prices are great, so easy to apply online and easy to navigate. Definately recommend
Review by Nitesh Chand
Very fast and reliable insurance company. My claim got processed within 24hours and the funds were in the bank within 48hours. I would highly recommend 1Cover travel insurance.
Review by Rina Maria
1Cover Travel Insurance covers pre-existing health issues in a simple way and it offers competitive premium as well. I highly recommend this insurance to anyone.
Review by Sandy Mckay
Although I've never had to claim yet, I still feel comfortable with my choice of travel insurance cover. I've compared prices with others and 1cover have always come out the best. Also I like the idea that I'm covered even before I travel.
Review by Margaret Lasaleta
My boyfriend and I travelled to the Philippines last month and were unfortunate enough to fall ill from tummy bugs. My boyfriend got the symptoms first and had to be admitted to the hospital then it was my turn a few days later. The communication and claiming process were frankly horrible and frustrating, especially when we were dealing with recovering from our illness at the same time.
Here is what happened: While he was still in the Emergency Department, we already got the ball rolling with getting the insurance company involved. We were assigned an agent in the Philippines, who in all fairness, did all he could to help from afar during the process as he didn't live in the same city we were in. Unfortunately, since the insurance company wasn't affiliated with the hospital and the holidays interfered with the efficiency of money transfers, we had to pay the hospital out of our own pockets. All throughout, we communicated with the local agent and provided all documentation required. The moment we paid and my boyfriend got discharged, we informed both the local agent and 1cover. The local agent even cc'd me in his email informing 1cover about everything that has transpired and attached all the paperwork. We gave it a few days, during which i had to be admitted to the hospital too for almost the exact same symptoms, before we followed up on my boyfriend's claim as well as mine. This is where all the problems started:
1. I didnt get any response to my request for assistance during my admission until my boyfriend's dad called 1cover and they found out they had sent an email to me to the wrong email adress. This was corrected through the phone. Im pretty sure they should have had the correct one on file ages ago, when I actually first bought the insurance plan.
2. I finally got an email back giving me a link where i should process my claim online. The link sent me to Southern Cross, not 1 cover. I emailed again, verifying the link, and was given an email address this time where i should send my claim and all necessary docs. I sent an email to said email address and got a delivery failure notice. Agent apologised and reassured me claiming wasnt usually this difficult. BUT yes, in our case, it was turning out to be a nightmare. I didn't trust any of it by this time, so i went on their official website and completed the claims process there instead of having to deal with different agents replying to my emails every time. It was a communication breakdown from start to finish!
3. My boyfriend followed up on his claims since he hadn't heard anything more since he got discharged. The agent who replied appeared to know nothing about the case and was asking if he was still in the hospital and so on. What happened to all those emails we/local agent sent to update 1cover regarding this? What happened to all those attached documents? We were so fed up with this beating around the bush so my boyfriend did the same thing I did. He went to the official website and uploaded everything all over again.
Thankfully, two weeks from when we claimed online, we finally got our refund. Having paid for the insurance plan, having to pay extra to cover preexisting conditions, and committing to a $200 excess on each of our plans, we expected a much better customer experience than what we went through. No one wants to be sick and have to be admitted in the hospital, but alas, that's what happened to us. The least we wanted was to be able to rest easy knowing we'd get our money's worth with 1cover, but ultimately discovered we had to jump through a million hoops before we got the refund that we were entitled to. I hope this review will help in bringing about huge improvements in 1cover's customer service and claims process and to enlighten future clients about what's in store for them.
Review by Nicole
I always use 1Cover when travelling overseas, and have found them to be consistently reliable and helpful. Phone calls are answered and questions/issues dealt with promptly. I have had success with two out of three past claims - the one that was not successful was due to a fault on the airline’s part, not 1Cover.
Review by Logan W
Super affordable yet thorough coverage. On a recent trip I had my mobile phone stolen twice! No issues with claims, really easy and quick process!
Review by Oisin Frost
1Cover has no effective presence in Mexico - be prepared to represent and pay for yourself. 1Cover may reimburse you later - but even that process is grindingly slow.
Review by Dawn Everitt
Happy with 1cover would definitely use again for peace of mind while traveling very affordable for my family thank you
Review by Duncan Lorimer
I was very impressed with the way 1Cover handled my claim and with the result. It was the first claim I have ever made after travelling overseas regularly for the last 30 years so I was relived it all went well, my claim was completely met.
Review by Klaus Pol
Took a lot of emails to get claim acceptance and claim and assist departments not talking to each other.
Review by Geoff Johnston
Claim submitted online and within a couple of days my claim was approved. It was an unfortunate illness but having 1cover behind you gives some comfort. Thank you 1cover.
Review by Doreen Wanhalla
This is my first claim on travel insurance and it was settled in a few days with no hassles. Cost was value for money. Will definitely use 1 cover again.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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