Contact Us

Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Fast service

I had a small claim, but I submitted my documents and bang 3 days and it was done! I can't believe it's actually an insurance company! Well done!

ms Kay Anderson

i have been using 1cover for quite awhile and had to make a claim for a fall the trip before the last one and everything was attended to very quick,i know 1 cover is there for you very reliable company

Easy & Affordable

Insuring with 1Cover is quick, simple and good value. I made a claim and that process was straightforward and efficient.

Will always use 1Cover

We recently took out insurance with One Cover, although we didn't have to use it this trip our Son got sick on a previous trip and they looked after us fantastically. We never claimed for medical expenses as they only topped $130.00 and our claims fee was $100, but while we were overseas seeking medical attention they called us daily and gave us advice and followed up to ensure our Son was on the mend. We even received a follow up call once we were back in Australia to ensure he was better. Will always use One Cover from now on. Thank you

Will continue using 1Cover

I've never had reason to make a claim but 1Cover has been helpful when contacted for other matters and are always prompt in their response.

Great service claim finalised in 3 days

Was notified when they received our claim then told we would be paid within 2 days once ok'd . Received money in bank in 3 days.great service ...really recommend to any one

Practical, affordable travel insurance

Thanks again for arranging travel insurance. I will continue to use your services in the future and recommend your company to my family and friends.

Great price, very helpful and friendly

Fantastic staff, sorted out my insurance for me straight away, polite, efficient, friendly, cheaper than a lot of other companies, definitely worth looking into for your travel insurance, I will no doubt be using 1cover for myself and family for future travel plans,
Thankyou 1cover

Good customer service, competitive price

Good online system, effective customer service. I would definitely come back to 1 cover again for my next trip.

Best on line booking

Its so easy to book online and not confusing. You then print it out. One less thing to worry about. No need to shop around as they're good products

Good value for piece of mind

Features for its price is great value . Will stick to 1Cover for travel insurances. Definitely well worth recommending to others

Easy process

Web experience was easy. Quote was competitive.

I selected to pay extra and eliminate the excess.

In my past experience I didn't see this option so maybe it could be clearer on the web.

Peace of Mind

Although we did not have any mishaps and didn't need to claim anything during our 1month Asia holiday recently it was Peace of Mind to have as a backup if need be.
Have always had a great rapport in the past with 1Cover and will use again in the future.

Ordinary

The cover was pretty much exactly the same as everyone else's. I could get cover for an existing chronic condition which was pretty much the whole point of getting cover.

Value for money for quality cover

1Cover was easy to purchase and the comprehensive cover gave me confidence that if i had an issue when overseas they would help me resolve it.

Getting Sick

Thanks for the fast service. I got sick on the day we were to travel home and could not get on the plane. Staff at airport helped us out also. Called 1cover and they said we were covered for everything. It was after hours and we were overseas. Told to keep all receipts get a letter from the doctor and said we could get the same rated accommodation that we had during the holiday Easy to deal with and settled fast. Would recommend travel insurance from 1cover to anybody. Thanks for the great service both setting up insurance and helping with the claim.

Comprehensive over without high cost

Being over 70 travel insurance is very expensive, the cover provided was what I required and was one of the cheapest. Would recommend.

When I needed you, you weren't there

I have had such a great experience with 1cover in the past but I guess that's because I haven't had to call out of hours. I was in a very distressing situation at Hong Kong airport when I missed my flight because the previous Qantas flight was delayed. There were no Qantas staff at Hong Kong airport at 8pm to help us re-book flights and was sent on a mission all around the airport for about 2 hours. I tried calling 1cover and of course office was closed and couldn't even get advice on what to do. Really frustrating. When your operating as a global travel insurance company there should be an operator available at all times. Thankfully someone finally gave us a number to call qantas and we were able to be re-booked on to another flight. Imagine though if that hadn't happened?? I would of had to wait overnight in the airport to speak to someone from 1cover, little too late. Not happy and I'll definitely be re-thinking going with 1cover again.

No fuss, no problems

I wish I didn't need to purchase travel insurance (or any insurance) but it's necessary, when traveling with family, and 1Cover makes it easy. Compared prices with a couple of alternatives, competitive prices from 1Cover. Haven't experienced claims, thankfully, but the purchase experience was good. We'll consider 1Cover again next time we travel.

Excellent service

Luckily we didn't need to claim , but the service we had on the phone getting the cover was really good and helpful