See what our customers have been saying on Compare Travel Insurance.
Review by Kevin Saunders
Customers need an emergency contact when they have a medical emergency as we found out this is non existing with 1cover & you have to fend for yourself leaving you very vulnerable in a foreign country.
The claims process is very difficult and very very slow and there is no compassion at all 1cover are very shallow.
Review by Desmond Wicks
I was hospitalised in Dubai with pneumonia and 1Cover couldn't do enough to assist in getting my wife & myself home. Even to the point of upgrading our flight to Business Class at no expense to ourselves. We will be travelling overseas later this year & won't hesitate to insure with 1Cover again.
Review by Warren Evans
I clearly stated the total amount to repair my camera and a lower amount was offered, well under the repair cost (not including the excess). Very dodgy!!!!
Review by Roxy Markose
Great service. Just had an issue when being reimbursed for a claim. The bank details was input incorrectly which took an extended period to rectify. All was ok at the end.
Review by Samantha Van Der Wijngaart
Domestic Annual Cover. Simple claim - I lost my glasses. Even though I didn't have an itinerary, the claim was processed quickly and efficiently.
Review by Zoltan Gyetvan
small issue at first but solved professionally and paid my claim full. easy process and good communication via email.
Review by Wolf
My first and only experience claiming for travel. I have always insisted having insurance for medical overseas but this claim was for damaged luggage. I was immediately provided a claim number and list of what 1Cover needed to evaluate the claim. Seemed daunting at first & took some time, but I was delighted when approval was swift and funds deposited directly to bank account. Company rep great. Service top rate.
Review by Steven Kinniburgh
When the unexpected happens and something goes wrong on holidays it is always a concern that making a claim will be a minefield of troubles. 1Cover's personable rep took the information over the phone with a followup request via email for the documentation and within a week my claim was settled. Bravo
Review by Cindy Wild
And A1 was Ace! Gave us the right advice as to how to deal with the airline in postponing his flight; reporting the incident to local police; getting emergency documentation.
2 days later my son was on the plane. It took him awhile to file the documentation but payment was swift and no hassle.
Review by Jo
My partner and I went overseas on a winter holiday. Unfortunately we got sick and we both had to see a doctor. When we were back I submitted a claim for these doctor invoices. Within 10 days I got an email back that the claim has been approved and the money was deposited to my bank account within 5 days. Highly recommend.
Review by Vicki Marley
I was dissapointed that my stolen iPad was not Insured for replacement value and only received $150. It cost me a lot more than that to replace. I always insure with onecover, will be looking for one that does in the future.
Review by Nevertrustinsurance
Had my knapsack stolen in Hawaii. Left it with the store owner who hired out paddle boards. He kept everyone's baggage and he was right next to the police station. Someone stole my bag. 1 Cover paid for nothing! They were NOT pleasant to deal with. I would have been better lying my axxx off to them.
Review by Hisham
Excellent service, great product very competitive price easy procedure for claim etc . . . . . . . . .
Review by Wendy Reynolds
I have utilised 1cover over the past few years and have always found the service and affordable price to be of a high standard.
Review by Dorothy O'Brien
Website very easy to use and price good value for money with car rental insurance. I have used your company in excess of 10 times and never claimed. A 'no claim discount' might be something you could consider to encourage loyalty. Cheers. Dorothy O'Brien
Review by Joy Lukey
1Cover is always up there with value for money insurance. They always follow up to make sure my experience was good.
Review by NORA HARDIE
I always find it easy to deal with 1 cover. They answer all my questions. 1 cover is the only insurance for our family when we travel.
Review by Janice Ince
I could not believe an insurance company actually asked if I needed help or to make a claim after I arrived home. In past experiences I virtually had to turn up on the doorstep to get anywhere with a claim.
Review by Wayne Cross
I was extremely happy and surprised to receive an email after we returned asking if we needed to claim for anything. We did not but it was good to be asked.
Review by KIARA WARK
Although I didn't have a reason to male a claim (thankfully), Cover 1 Travel Insurance was quick and easy to take out online.
Plus I like how a receipt and information pamphlett is emailed.
I have used Cover1 before and will definitely continue to
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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