Contact Us

Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

1Cover were incredibly helpful and prompt

I had to call from the UK and explain the situation. The help I received was first class and the outcome was extremely positive. When I arrived back and rang to claim the money, once again I received first class service and the whole process till payment was effortless. I can't thank 1cover enough for the prompt and professional help I received.

Helpful , efficient and courteous

I have been using 1 Cover for a few years now and have found them to be very reliable , helpful , efficient and courteous ....thank you 1 Cover , I will certainly be using them again .

Great

Had multiple claims to do. Very easy, just sent through all information and they had no problems. Cheapest insurance I found and very good response times.
Will be using next time for sure!

Glad I bought 1Cover travel insurance

I bought their already overseas cover as I forgot to pay my tickets using my credit card to get my usual complimentary travel insurance. Glad I bought it as something happened to us and we needed to claim. The claim experience was very prompt and straight forward. I would not hesitate to use 1Cover again for my next travel.

Had to make a claim -1st time.

The claim required several documents to substantiate the claim. The claim was handled professionally and very satisfied with the whole process. Well done

Efficient

The claim was successful. The staff was pretty efficient and helpful. The money came in the specified time and the amount was pretty fair.

Quality Product, Quality Service

You may think you wouldn't need to make a claim, but when you do, all the what if's?? come to mind. You needn't worry with 1Cover!! The claims process was simple, hassle free and easy. Never need to pay the high cost of Rental Car Excess again, just take out 1Cover Travel Insurance and if the need arises, your premium will cover the cost of repairs to the rental vehicle. We were not out of pocket one cent. You also have the bonus of luggage cover and in some cases flight cancellations or reschedules are covered too.

Great product and service

All around great product and service. Hassle free claims with supportive staff. Great value for money, easy to use. Thanks 1Cover!

I would recommend this insurance company.

The staff were very helpful and pleasant to speak to. We chose this company as our application form was easy to follow. Having to make a claim was easy and the service was prompt with hardly any waiting to receive our claim payment.

easy

I have used 1cover a few times now for overseas travel. Due to a sudden health problem I was forced to cancel a trip to India. Claiming was uncomplicated and payout was within a reasonable time frame

LIABILITY

Was extremely disappointed to know that insurance is not covered after you disembarked I am still today paying $45 for eyes drop for illness contracted on ship.

1 cover is number 1

I recently had to lodge a claim with 1Cover and the process was so easy from start to finish. Our first phone call was on Christmas Day 2015 and we spoke to a real person and they were really friendly and supportive. The claim form was easy to navigate and the claims agent was professional, quick and efficient. Thank you for making us feel welcome when we contacted you! We will definitely use your company again. Great rates and great service!

Horrible Claims Insurance

Dealing with making an insurance claim was a nightmare! Difficult people and no lenience with providing documents. Will not return!

Good, but took months and deprecation on items were ridiculous!

It took over 1.5 months for my claim, I had to follow up several times with paperwork that was already submitted on the original submission. They paid me into an incorrect account even though my details were correct on the paperwork. The depreciation on a phone I purchased late Dec and was stolen mid February was over $350 which was ridiculous. Other than that my experience as ok! Not sure if I would use them again.

Gagan Jassal

Hidden clauses...not good to have. Better to try others instead of 1cover.

Good service

Best company I've ever used.
Excellent value on travel insurance.
Excellent service on claim.
Thank you. Will recommend you to everyone who needs travel insurance.

Great value for travel insurance

I have been using 1Cover travel insurance for the last 3 years and sadly I had an emergency on my last trip. I went to South America had to pay all from my pocket as from 4 hospitals was told that they do not accept overseas insurances(It was not 1Cover fault), 1Cover approved me on the phone to pay whatever I needed due the type of emergency and once I get back to Australia I made the claim.

The claim process took more than 10 days until I was paid back for all expenses but, it was stress-free claim experience. They contacted me twice during the process to confirm some details.



Quick and easy

The proces with 1cover was quick and easy and hassle free which outweighed my expectations! i will be using them time and time again.

fantastic

It was as smooth as a super Blended Coffee,
All went fantastic, highly recommend brand,friendly and professional team with all industry knowledge.

Great experience- hassle free!

Submitted a claim and the money was in my account within days with a spot on exchange rate. Thanks so much!