See what our customers have been saying on Compare Travel Insurance.
Review by Scozzies
I had to call from the UK and explain the situation. The help I received was first class and the outcome was extremely positive. When I arrived back and rang to claim the money, once again I received first class service and the whole process till payment was effortless. I can't thank 1cover enough for the prompt and professional help I received.
Review by Dorothy Gallop
I have been using 1 Cover for a few years now and have found them to be very reliable , helpful , efficient and courteous ....thank you 1 Cover , I will certainly be using them again .
Review by NZtravels
Had multiple claims to do. Very easy, just sent through all information and they had no problems. Cheapest insurance I found and very good response times.
Will be using next time for sure!
Review by FenRR
I bought their already overseas cover as I forgot to pay my tickets using my credit card to get my usual complimentary travel insurance. Glad I bought it as something happened to us and we needed to claim. The claim experience was very prompt and straight forward. I would not hesitate to use 1Cover again for my next travel.
Review by Paul Thomas
The claim required several documents to substantiate the claim. The claim was handled professionally and very satisfied with the whole process. Well done
Review by Felipe Mendes
The claim was successful. The staff was pretty efficient and helpful. The money came in the specified time and the amount was pretty fair.
Review by Dazzler002
You may think you wouldn't need to make a claim, but when you do, all the what if's?? come to mind. You needn't worry with 1Cover!! The claims process was simple, hassle free and easy. Never need to pay the high cost of Rental Car Excess again, just take out 1Cover Travel Insurance and if the need arises, your premium will cover the cost of repairs to the rental vehicle. We were not out of pocket one cent. You also have the bonus of luggage cover and in some cases flight cancellations or reschedules are covered too.
Review by Mary-Clare Arkcoll
All around great product and service. Hassle free claims with supportive staff. Great value for money, easy to use. Thanks 1Cover!
Review by Bev Gavan
The staff were very helpful and pleasant to speak to. We chose this company as our application form was easy to follow. Having to make a claim was easy and the service was prompt with hardly any waiting to receive our claim payment.
Review by LYN
I have used 1cover a few times now for overseas travel. Due to a sudden health problem I was forced to cancel a trip to India. Claiming was uncomplicated and payout was within a reasonable time frame
Review by KELLIE FRENCH
Was extremely disappointed to know that insurance is not covered after you disembarked I am still today paying $45 for eyes drop for illness contracted on ship.
Review by mary
I recently had to lodge a claim with 1Cover and the process was so easy from start to finish. Our first phone call was on Christmas Day 2015 and we spoke to a real person and they were really friendly and supportive. The claim form was easy to navigate and the claims agent was professional, quick and efficient. Thank you for making us feel welcome when we contacted you! We will definitely use your company again. Great rates and great service!
Review by Dean
Dealing with making an insurance claim was a nightmare! Difficult people and no lenience with providing documents. Will not return!
Review by Desiree Deravi
It took over 1.5 months for my claim, I had to follow up several times with paperwork that was already submitted on the original submission. They paid me into an incorrect account even though my details were correct on the paperwork. The depreciation on a phone I purchased late Dec and was stolen mid February was over $350 which was ridiculous. Other than that my experience as ok! Not sure if I would use them again.
Review by jassal
Hidden clauses...not good to have. Better to try others instead of 1cover.
Review by Sophia Gavins
Best company I've ever used.
Excellent value on travel insurance.
Excellent service on claim.
Thank you. Will recommend you to everyone who needs travel insurance.
Review by Victoria
I have been using 1Cover travel insurance for the last 3 years and sadly I had an emergency on my last trip. I went to South America had to pay all from my pocket as from 4 hospitals was told that they do not accept overseas insurances(It was not 1Cover fault), 1Cover approved me on the phone to pay whatever I needed due the type of emergency and once I get back to Australia I made the claim.
The claim process took more than 10 days until I was paid back for all expenses but, it was stress-free claim experience. They contacted me twice during the process to confirm some details.
Review by Sharniemoo
The proces with 1cover was quick and easy and hassle free which outweighed my expectations! i will be using them time and time again.
Review by Rupesh Lumbani
It was as smooth as a super Blended Coffee,
All went fantastic, highly recommend brand,friendly and professional team with all industry knowledge.
Review by Brianna Dransfield
Submitted a claim and the money was in my account within days with a spot on exchange rate. Thanks so much!
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.