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1Cover Travel Insurance Rated 8.4 out of 1769 reviews

Claims experience
8.1/10
Value for money
8.6/10
Customer service
8.5/10

Highly recommended travel insurance

First time I've used 1 Cover & sadly I had to claim but they came good and I'm a happy customer!

Great assistance with hospitalisation costs overseas due to Allergic reaction

Whilst overseas, I was taken by ambulance to hospital due to allergic reaction. The fees seemed quite expensive, however I simply scanned the documents and send them to 1 cover and received full payment by 1 cover prior to the bills being received. Awesome assistance in a timely manner.

Claim from illness in Bali

The claim process was easy, ran smoothly and most of all we were compensated for the monies that we had to spend whilst away. I would recommend 1Cover to anyone travelling.







Great value and easy claim process

Great cover compared to others. Claim process is easy and staff are very helpful. Highly recommended to anyone considering purchasing cover from 1Cover.

Great claims experience

The claims process was much easier than I had anticipated. I was particularly happy with being able to respond directly to an email that was sent out following an initial phone call rather than having to fill in a claims form.

excellent services,friendly,polit,reasonable costs comparing to other insurance cimpanies

got the refund in approx 3 weeks ,to me it was very
good service ,thank you for every person dealt with
my application .

Hassle free support again.

Son targeted by pickpockets in Hanoi last month - paid within days of substantiating the claim.
Injured on last day of holidays in London a few years ago. Required upgrade to business class for injury management on return trip. Great support

Claim was easy no problem

Payment for claim took about 2 weeks everything went through ok no question asked Have used Cover One for many years and this was my first claim

Travel insurance claim

I had to make a claim while overseas and was very happy with your company. My claim was handled very promptly and was excellent service. Highly recommended. Thanks

1cover the worst

cheap and nasty do not take notice of the reviews they are written by staff. Choose another company 1cover is the pits.

Simple Ear infection in Bali - not fit to fly

My 9yr old unfortunately became unwell during a recent stay in Bali. On our last night she required medical assistance at after hours clinic attached to BMC. I was extremely satisfied with my 1cover policy as unlike many other insurers the reciprocal agreement allowed us to pay our $100 excess direct to hospital instead of being $$$ out of pocket and claiming back when we got home. All up 3 out patient hospital visits plus 2 specialist appointments, accommodation for an additional 11 nights, medications all paid directly to hospital/hotel. We claimed other incidentals at home. Exceptionally easy claim process. Special thanks to registered nurse Tracey who provided excellent phone support throughout our extended stay, and to Tien for her support in claims process. Cant recommend highly enough. A Bickerton

One Cover - great service - hassle free claim

We lost my wife's passport in Europe. One cover were helpful and courteous in giving us really good advice. When we returned to Australia the claim was approved and paid in full in a couple of weeks (over Xmas). We are very happy with the service and would be happy to recommend them to anyone. I do not work for One Insure , this is just my honest review.

Horrendous claim experience - positive reviews a hoax?

I unfortunately had to put 2 claims over two years (from one lost camera and one stolen passport) Both claims processes were extremely painful. I was told many conflicting pieces of information from the claims team, which both times greatly extended the claims process unnecessarily. At one point, I spoke to a claims officer and he was relentlessly aggressive and rude. He spoke over me, and was happy to tell me that I was the person who was making the process hard for myself, after absolutely no guidance from 1cover as I put the claim together myself. Never would I ever recommend 1cover to anyone. The experience that I had makes it impossible for me to comprehend anyone having a positive claim experience with 1cover.

Hassle free claim

My claim for flight and accommodation costs as a result of an illness was smooth and prompt. All done on line and payment made direct to my bank account

EASY EFFICIENT DRAMA FREE INSURANCE COVER

Once I put in my claim, I made a folllow up phonecall and money was transferred immediately. Great company

Absolutely pain free!

I must commend the way the consultant took me through the whole process. I was skeptic and anxious at the start as I didn't know how to go about with the claim. 1cover consultant just allayed all my fears and apprehensions by taking me through the entire process and explaining in detail all steps to make the claim, which absolutely made the whole claim process so pain free.

Was all great just took a bit long to process claim.

Great through the claims process just once submitted took over a month to be reviewed, when policy said 10 days.

Very responsive

1 Cover has always provided excellent service, would choose them over anyone else at their current level of service.

Experience

Very good service and would definitely recommend one cover to everyone who travels. I had to make a claim and I got a fast response and very fast return.

Quick and efficient

The whole experience from the initial phone call, was quick, smooth and efficient. Will definitely refer family and friends and will purchase again for our next holiday...