See what our customers have been saying on Compare Travel Insurance.
Review by Shirley Farmer
Very professional and quick to act on claims highly recommend to anyone traveling and in need of insurance great company
Review by Tony Willems
NO fuss very easy to use if in our case something was lost we provided info and details and the claim was processed quickly
Review by JP
The service given was very good for my claim from start to finish. The initial inquiry was answered well and emailing the required details required for the claim and claim number made the process simple to follow and complete.
Review by Murtaza Patanwala
The claims process was really easy and straight forward. I had damaged my phone on holidays and was able to lodge a claim easily. The customer service team was responsive and answered all the questions I had.
Review by rachel1992
Not only the cheapest, service from another Australian rather than an offshore call-centre provided great assurance that we were looked after and understood correctly.
Review by Nick McCluskey
Claim was processed quickly and easily with no issues and paid out all within the timeframe provided. Was also very happy with the communication provided (claim update and payment). Thank you
Review by james unterweger
Firstly when I was told that there would be no excess charged due to my flight being cancelled, I was asked by a staff member for 100 dollars when submitting my claim. The claim itself took a month to complete and I am still awaiting payment. Also I was not told that whatever the airline pays for 1 nights accommodation is taken out of what you can spend with 1 cover.
Review by Dennis O'Flynn
Once the details of required information was submitted there were no calls to follow up and ask more questions.
Just no hassles, thank you 1Cover
Review by Onur beyit
Only improvement is responding to emails a lot sooner. I asked about my accomodation and it took almost 8 hours.
Review by Razi M Yussof
Very cheap and value for money the duty of care is excellent but the claim process took took long and if you make a mistake, the process will start back from day 1. Every section does not talk or communicate to each other.Very bad.....
Review by David
Hey guys give them info they want and you wont have problems remember to get reciepts for everything most important
Review by Zarlo1
Outstanding customer service backs up easy to understand, use and claim travel insurance products. Will never need to shop around for travel insurance again, strickly a 1 Cover person from now on :)
Review by Mark Salmon
Lodge online & customer service with call back was great. Explained everything well, process was simple & I'm line with timeframe advised.
Review by Luigi Borrelli
when I first realised there wold be a problem, I called the call centre and spoke to someone who didn't work for 1cover but a call centre of sorts. He registered the potential claim and followed me up the following day to make sure we were ok. When we returned, I followed up, was advised which documents were required, sourced those (Not too hard really), lodged the claim and received payment within 10 days. Great service!
Review by Chris Reynolds
While mine was a simple claim, i appreciate the ease with which it was assessed and the promptness of the refund
Review by Maree Conway
I have had 1Cover travel insurance for years and never claimed.
Last trip both my money and my passport were stolen which was not a pleasant experience and incurred numerous costs both in money and time.
I rang their emergency line and while there wasn't much they could do, they were empathetic and gave me some options and worked me through the next steps - you need that when you sitting in a foreign country with no money and no official identity.
I sent in a mega claim with all my receipts and police reports and about 10 days later, the money was in the bank. The one email conversation I had with 1Cover was great - quick response, clear explanation.
Couldn't ask for more - easy to follow claims process, great staff and rapid turnaround time. Thanks.
Review by luuca123
I can highly recommend 1cover travel insurance. the process of making claim was fast and easy with great customer service and information provided
Review by Jesus Eligio Samson Datu
Very customer focused, caring, fast processing of claims, organised review. Already recommended 1 Cover to my friends who travel frequently.
Review by sue mj
Got a fast response, and paid more than I expected for my stolen phone. Only niggle... Sad that only pay out on cash when on your person....as a snorkeller, swimmer and diver, I have to leave it with someone.
Review by Michelle Kaim
Have had to chase up my claim after not hearing from 1Cover for over a month. Useless, expensive and didn't even provide advice when things have gone wrong during my travels.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
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